I dropped off my car. They had it for two weeks. I received very little communication about the status of the vehicle. They recommended about 10 or 15 different things they shot thought I needed to do when I had only brought it in for a misfiring cylinder. I told him I would buy the parts and also had a couple questions about possibly trading in the vehicle. after that all communication stopped. I eventually had to show up at the dealership to speak with anybody. At which point I took the car and found that the back left tire was completely flat. (they had driven it through the parking lot completely flat). I will attach screenshots of the text messages. This doesn't include the multiple phone calls I made we're either no one answered or I would leave a message and nobody called me back.

Very knowledgeable about the products & options. Very helpful in explaining costs and the purchasing process.

Worst bedrug installation ever. I would never send out a job that looked like that.

Friendly knowledgeable dealership. Had the product I wanted at the price I was willing to pay. The time to complete the deal was too long. Overall good experience.

Convenient and met all my expectations for the service visit! The vehicle was washed and ready to go when I picked it up! I liked that service!

I went in looking at one vehicle and and left with exactly what I wanted instead. Not pushy or judgy on the additonal warranties/upsells if/when I declined to purchase.

Answered all questions , friendly and courteous Explained everything thoroughly and showed us around the store

Morgan innthe service Dept was excellent at keeping me upnto date on a 2 month long repair!!!

Angela Hurley, our sales rep was fantastic and the rest of the staff we encountered were all helpful and it was great experience. I highly recommend them!

Excellent customer service. I get my service done here every time and will continue to do so.

I am shocked that you don’t wash the vehicle after you service it even though you have an automatic car wash on site.

Greatest! The the best service i ever Had In My Life at a Dealership thanks

Very inattentive, poor service Didn't clean the vehicle, offered two after he already gave me the keys. Went to get my vehicle and sat in it for 6 minutes before he brought it to me.

Just purchased a new AT4 from Walser in Bloomington. I worked with Angela on the deal and she took care of us well. She was patient with me and supportive of how I worked through the decision. She communicated well and even return my texts on her day off! I was ready to purchase this truck a while ago from a different dealership, but they didn’t take care of me with the professionalism and courtesy that Angela and Walser-Bloomington did. 10/10!

The service representative was very friendly and efficient. The waiting area is comfortable and there are assorted drinks and popcorn available. The appointment took a little longer than planned, but it was not too long.