I always find the service department at Walser to be friendly, quick, and great with communication.

I need more than 15 words to tell you how bad the service is there. The service people are incompetent,untrustworthy. They will make promises and not keep them. They will run you around and than give you a bill. Jeff the GM will also make promises and not keep them. I guess it starts at the top. Don't give these people your business!

Adam and Erin were extremely helpful. They both helped to make my purchase less stressful.

I brought my vehicle in for a buzzing/rattling noise over bumps. On the first visit, they said they couldn’t duplicate the issue—even though I drove with Technician Dan and he clearly heard it. He claimed it was just the garage door opener on the ceiling, removed it, and I was still charged a full hour for diagnosis. I drove home and the noise continued the entire way. I texted my advisor, Brian, who got me back in the next week. This time they said three different techs couldn’t hear anything, but when I drove with the foreman Kelly, he immediately identified multiple noise sources—driver door, suspension (front and rear), and the sunroof. They kept the car for a few days and claimed it was fixed. They had found loose wiring in the headliner and added insulation to address the rattling. When I picked it up, the sunroof noise was gone, but the door and suspension noise remained—the same ones I complained about from day one. I asked for a refund for the original diagnostic fee, since they clearly misdiagnosed it the first time and blamed a garage door opener that was on the rear view mirror. The service manager just gave me the runaround and said it’s not refundable since “garage door openers aren’t warranty.” I have videos from the night I picked the car up showing the noises still there. If the issue was truly addressed the first time, there wouldn’t have needed to be insulation added and multiple parts checked on visit two. Really disappointed in the lack of accountability here.

They said I had a check engine light on/code that was cleared I asked to see the code on obd. The didn't show me. I learned a lesson on this one.

Great dealership, awesome service, work hard to get you approved, great customer service, will recommend others.

Very helpful on the truck that I purchased and kept contact with me on everything that I needed help with

The dealership was very clean, welcoming, had friendly people and free water, coffee and popcorn!

It was nice, pleasant, quick comfortable very friendly. Staff was very helpful and very knowledgeable.

Timely and solid service. Good follow up by the service representative. Always confident the service is done correctly.

I setup time to come check out a car at 1pm. We arrived at 3:30pm and someone else told me the car sold at noon. Very frustrating that I was lied to and that no one attempted to reach out to let me know the car had sold. We decided to look at other vehicles. It was a very rushed process. The sales person had an important family event to get to which is understandable, but you would think the sales manager could have stepped in to help finish out the process to ensure everything was explained and all questions were answered and everything was addressed. We didn't get a chance to review any of the car electronics with a sales person. Everything was just very rushed. Upon reviewing warranty/service protection service options they didn't take the time to explain this in detail and show us options. Again, it was rushed. We literally had 1 minute to make a decision. They didn't even share the total cost of the added options, just how it would affect your monthly payment. Upon asking for that price they then shared you can buy different levels of protection. This is not transparent at all. If I had more time I would have been able to read the details and possibly make a better decision. I also wasn't offered for my papers to be printed off. Everything was sent electronically.

Good quality. The technician did a great job repairing my rear AC. The advisor very kind and helped me with everything.

There have been countless mistakes made along the way. They make it easy to buy a car. Not easy to use the same service center for service needs. I drive 25 minutes to use this service center and more times than I can count I’ve needed to rent a car or Uber/Lyft home and back while waiting on my car

Have been very satisfied with Service Dept. to date. Appreciate the thorough inspection and videos from the tech. Purchasing was hassle free and transparent.

I would likely not buy another vehicle from Walser based on their service. Amy vehicle was recently in for a recall, and I asked about also updating my trucks ECM per a PIP for “extended crank, no start”. I’m on my 3rd battery in 4 years and I attribute this PIP to my battery woes. They failed to update the ECM and told me I could bring it back, at $200/hour to get that taken care of.