Customer Testimonials
Morgan always keeps me informed of the status of my vehicle. She has been fantastic, her customer service is outstanding!
My car was dented, the tires were not rotated even though the invoice said rotation was done.
He's vague in his explanations. He doesn't return my calls. Tried 3 times in last 2 days and haven't heard back from him.
Previously submitted Morgan is great!???? Morgan is awesome Nothing more to say so stop asking me!
Angela Hurley was amazing, I came in to buy one vehicle and I ended up buying two. She was so knowledgeable and great at what she does and so much fun!
Aaa+ I Have Had A Very Good Customer Service Experience At This Dealershup Dealership Everytine
Great experience Highly recommended Will come back & Tell Other People To Also Go There
Great service from Jeff and Chuck! Got my issues resolved promptly. Will be coming back
Salesperson, Solange, on recent Acadia purchase was knowledgeable, easygoing and great to work with. She was top-notch.
At one point in time I was uncertain on the repair cost and the repair but Justin was able to work things out for me and my family and he kept me updated on the progress of my vehicle being repaired that right there alone for me is good customer service!!
Normal service but they could not identify that the key fob was bad so I had to return. Then they tested it and it was bad so they replaced it. They should have tested it the first time so I did not need to return. Despite all of this Morgan was extremely helpful and professional. Hope I get her on my next visit!
They were prompt checking me in and the service area was clean. The service agent kept me informed.
I was sincerely appreciative that Walser made time to work on my car. I accidentally missed my appointment on Tuesday, (thinking my appointment was Wednesday). On Wednesday when I arrived they worked me in and I really appreciated that!
Herik at Walser Buick in Bloomington is incredibly awesome! Professional, patient, respectful and proactive…he made my truck buying experience easy and low pressure. Purchased many vehicles in the past from other dealers and hated it. I look forward to hopefully working with Herik and Walser Buick again!
Shaun was a great salesman from the start. He answered all our questions and knew the truck inside and out. We enjoyed his customer focus with us every step of the process. Very clean dealership and you were greeted right away when you came in.
Seemed good, did a good job keeping us in the loop, once the repair was approved by the extended warranty, they made the repairs very quickly!
Dealership was really nice Sales person Eric was very helpful showed me what the vehicles that i wanted ti see. he explained all information so i could understand ot
Above and beyond Charles did a great job with my warranty work. I will be back.
Always good work, ready right on time, and Justin is the best service advisor in the business. Thanks!
It was fast and they explained everything to me Everybody there was also very very nice
I’ve always wanted a GMC Sierra Denali. Even better “The Ultimate “. Thanks again to Thomas.
Poor customer service. Not welcoming. Excessive charges. Charged $160 dollars to tell me that my push to start button was broken and needed a part after I told him that when I brought the vehicle in.
As always, Walser provided great customer service, a free ride and back to wherever I wanted to go, and finished ahead of schedule. I will always take my car here. No surprises!
I’ve bought many cars through the years and I never enjoyed the process while hating the salesmen every step of the way. Not this time. Herik was awesome. Made everything easy. Respectful, caring, patient…just a great person and a pleasure to work with. Herik made buying my new truck both easy and enjoyable. Well done, Herik, and thank you!
Initially, I was somewhat skeptical about the quality of the car repair services. However, the service advisor, Justin K., proved to be exceptionally helpful. When there was a delay in obtaining parts and returning my vehicle, Justin kept me informed and ensured I was well taken care of throughout the process. Due to his attentive customer service and professional attitude, I am pleased to give them a 10-star rating for his outstanding support.
Definitely was an exceptional experience from start to finish! Go see Solange for your next vehicle purchase!!
Walser was very accommodating and communicated very well! Great service engagement and experience Wonderful customer service
They heard my complaints, analyzed the situation and fixed my car They were polite, professional and friendly when dealing with me, as well as those who were around me
It was a pleasure working with Reid and Nate. Both were extremely helpful, accommodating, and responsive throughout the process. They took the time to answer all of my questions and ensured I had the information I needed every step of the way.
Morgan is excellent at communicating status updates, answering questions and investigating matters further and reporting back. My truck is from Walser and I've always have positive experiences ever since purchasing it.
Twice I have had to return my vehicle within 24 hours for the same issue. One more time I returned in 48 hours with issues caused by what appears to be water intrusion caused by a replaced antenna that they replaced just two days before.
Good attention. Great follow thorough and knowledge of the products. They did a great job
Takes way too long to get an oil change, 1 1/2 hours!. Plus making an appointment doesn't help much as you still wait for a lift to open up.
Justin helped me on Friday, July 17 with a water pump that needed replacing. The work (done on Monday, July 20, including arranging a rental car) was covered by my extended warranty. The following day, July 21, the engine light came on & I was back for another expensive repair, for which I waited at the dealership. Justin did his best to explore warranty options, to no avail. I appreciate his kindness & willingness to make the experience as positive as possible. I called to thank him on July 24th.
I brought my truck in for a check engine light. The part needed for the repair was on back order. It may have taken longer than I liked but they kept me well informed all the way through the process.
The woman who took my appointment messed up the schedule based on what we had arranged via phone, but when I showed up at the arranged time and no appointment was on your calendar for me, the gentleman checking me in was able to fit me in. That flexibility and positive attitude made us for any issues in reliability of appointment scheduling. The rest of the experience was great.
The work was done efficiently and professionally. I was sent a video of what they were working on. At the completion, they gave me an estimate of further work needed, but did not pressure me into doing the work. I will return for further work that needs to be done. Very good experience.
Very nice and friendly. The captain of service was great. Very knowledgeable I'm coming back.
Person I worked with honestly didn't have a lot of knowledge of the vehicle, and had to constantly ask someone else about the questions I asked just to get an answer (vehicle/financing). I could tell that they were more focused on making the sale, then making sure I got a vehicle that worked for me. Also, once I bought the vehicle, I noticed that the brakes were not properly aligned and I was feeling some very noticeable issues/sounds whenever the brakes were applied and now I have to take it to another walser dealership to get that ... Read More DealerRater - Jul 30, 2026
Financial rep was rude and unprofessional, and needlessly credit shamed me. Sales reps were great! Happy with purchase.
Both the service writer and the technician, a female, were great! Exceeded all of my expectations.
Generally good. I’ve bought many cars with extended warranties and they seem to follow through.
Nate provided outstanding customer service leveling with me and helping me make the perfect choice. He was really personable and made the experience super easy! Highly recommend!
Regular scheduled maintenance - all went well Did not receive any suggestions on unnecessary work or parts
Erin did a great job. She worked hard to find a vehicle for me. Atmosphere of the dealership was very pleasant.
Everyone was so friendly and kind, I felt welcome and not like I was imposing or bothering anyone. These days it seems like you are imposing on everyone even though you are there for a service. I will definitely be returning.
All I needed was an engine air filter replaced. I didn't have to wait. Everyone was so helpful. An amazing young woman mechanic did it in a few minutes. I was impressed with her work ethic & enthusiasm. Thank you for the great service I've always had when I bring my car in.
Will not honor the 30 day, 1000 mile dealership warranty. Active fuel management not operating correctly.
Great communication. I really liked that they communicated via text message as it made it much easier for people who are working and can’t answer the phone.
Very professional, efficient, and a very pleasant process. The atmosphere of the dealership was also very pleasant.
perfect The Best Service I Ever Had Plus they Treated me like I was very very important
Herik was great to work with. It was weird buying a Ford from a GMC dealership because your sales people didn’t know much about a Ford F150 Powerboost but i think i got a good deal and i had done plenty of homework. We’re very happy with the truck and our overall experience.
Had a great experience buying my truck at Walser. Brett was the best helping me with the process.
The service technician was very professional. We were notified as soon as our vehicle was ready to be picked up. It was a very pleasant experience. However, the surrounding road construction was not pleasant. Oh well!
amazing! team is fantastic to work with! always super helpful and answering any questions i have
Patrick did an outstanding job scheduling my rear brake replacement Patrick's service was so good, I feel guilty
These folks know their product line and bring a high level of professionalism to the process. Scheduling online works well.
I regretfully purchased a 2023 GMC Sierra 1500 from them on April 28th. This was the start of the worst purchase I have made. 3 days into my 30 day 1000 mile 100% labor and 100% parts warranty I noticed a shutter in the vehicle. I text my sales person and they immediately asked if I had the extended warranty. I replied with yes but this falls under the dealership warranty. So I contacted service and bought the vehicle in the following week as it was a Friday. Dropped off on a Thursday asked if they wanted me to test with them, response was no, our techs ... Read More DealerRater - Jul 22, 2026
Poor. I brought my truck in for service after about a week or two after I purchased it to get the spray bedliner installed and my grill fixed. During that service, my door was dinged. I have been trying to get a hold of someone to solve the issue for the past three weeks and I've not got a response on how it's gonna be fixed.
They consistently and proactively manage my service appointment, keep me informed, along with simple transportation with Lyft.
From my inquiry online as I was from another state Angela took my request and was able to put a fair trade value and make a deal on my New Sierra Ultimate. Jeff the manager was very easy to wirk also. It was worth the 300 miles to make this deal with no pressure just a all around very smooth deal If you in market for a New Gmc look up Angela all around great person to do business with. 10 Stars
I had a great buying experience working with the Walser team. Friendly, knowledgeable and easy to work with.
Horrible customer service and communication by the tech and manager. I still haven’t heard back from the manager and it’s been OVER a week! Will NEVER buy from Walser again!
I was greeted and made comfortable. I never felt pressured. The experience was very pleasant.
Awesome. Great service. No I think everyone did a good job there so thank you very much
On time and efficient! Did a great job and in a timely manner, and knowledgeable!
Quick, happy staff, very business like. Coffee machine was nice, could use other foods than popcorn.
Easy scheduling. Great people who were efficient. Vehicle complete when promised. Chuck is an awesome employee!
adam was very enjoyable and helpful i look forward to the other depts when its time for any service
Made a quick appointment. Fixed my AC under warranty. Quick & Easy! Fantastic service. Very accommodating.
The intake person (a woman) was professional and efficient. The body's bodyshop person who brought my finished car back gave a good explanation. The car was ready earlier than anticipated because all the parts were available on hand. The waiting area was clean and inviting as well.
Unfair Trade-In Valuation: Offered a next-to-criminal lowball value for my trade-in due to tire wear, while the vehicle I purchased also needed new tires.
Inflexible Pricing: The dealership's "One Person One Price" policy is used to avoid fair negotiation, resulting in inflated prices.
Hidden Add-ons: An unwanted "flashing brake light" feature was added to the car, resulting in an unexpected upcharge on the final price.
Disorganized Buying Process: The purchasing process is conducted openly in the main salesroom, which is chaotic and makes it difficult for employees to work efficiently.
Overall, it was a highly ... Read More DealerRater - Jul 13, 2026
My daughter’s 2014 GMC Terrain needed to be serviced, and a good friend recommended Walser Buick GMC in Bloomington. As it turned out, the Terrain needed extensive repairs and it was a better decision to put that money toward something different. Everyone was so helpful during this process, even before I stepped foot through the door (other than just dropping the vehicle off for service). But when I finally stopped in to see what would be a good replacement, Angela took over and took care of me. She made the process of unexpectedly replacing a vehicle smooth and stead-free. And ... Read More Google - Jul 11, 2026
Said they fixed my issue and within 24 hours I had to return my vehicle as the issue remained.
Friendly staff that is well informed with the product. Great environment where the staff and management wanted to ensure a great overall experience.
Very clean, staff was very knowledgeable! I can’t say enough about my sale consultant, she was so helpful and transparent about every part of the process. You need to make sure you secure her employment for the benefit of the company
great interpersonal skills from sales rep as well as management. excellent explanation of pricing policy
Just purchased a new to me pickup, I just wanted to say Angela who is a newer sales rep was amazing! The transacrion was easy and friction free. This is the 3rd vehicle I've purchased from walser GMC and I would 100% but more trucks from Angela. If your in the market go ask for her, she will keep the process of buying a new vehicle, professional, easy and enjoyable.
Team was super fast and efficient. I knew what I wanted and was in a hurry, appreciated the great customer service.
I brought my truck in because of a nail in a tire. I was treated respectfully and was informed if my options and chose to move forward with the recommended service.
Speedy ???? to “ How would you rate your experience with Walser Buick GMC Bloomington? (5=excellent 4=good 3=average 2=fair 1=poor) ”
I was never contacted by the dealership on the status if my vehicle. I called and left messages and then I called again about 520pm and was finally told my vehicle would be done in a little while. There was zero communication initiated by walser on my service process. I dropped the vehicle off the night before.
Dealership took care of the power steering pump for my truck. The service tech counter lady was amazing.
Working with Morgan T has been an absolute delight. Very communicative and professional throughout the repair process.
People where People were great,but appointment took way too long for an oil change and inspection. Maybe they are over scheduling?
People were friendly and waiting area was comfortable. It was just another trip to the dealership I have used since we purchased the car.
They were able to get a part order quickly arrange a loaner car and complete the repair in one day.
Timely, detailed, and real-time updates and advice They are thorough, professional, friendly, and accommodating Indeed
Called, made an appointment, and got my air conditioner condenser replaced the next day...Just in time for Minnesota's humid summer heat!
I recently purchased a 2017 Lexus ES350 from Walser Buick GMC in Bloomington, and I couldn't be happier with the experience. Everything on their end went incredibly smoothly, and even when things were outside of their control, everyone there made us feel genuinely valued.
We were fortunate to have Angela as our salesperson, and she was an absolute pleasure from start to finish. She was incredibly patient throughout the entire process, genuinely invested in taking care of us, and never hesitated to ask for help when she didn't have an answer. She truly made the whole experience stand out!
... Read More Google - Jun 27, 2026
Shout out to Butch in service! We were traveling through Minneapolis and had check engine light come on. We stopped by and Butch went above and beyond to get us on our way. Thank you Butch!
The last two simple oil changes have taken 2 and one half hours to complete. Unacceptable. I bought a GMC truck from Lupient in xx. Louis Park and my oil change takes 30 minutes.
Like the dealership but don't care for the service department. They lack energy and are not friendly. The only one that is happens to be the young female in the area. She is always nice
Everyone did an amazing job. I would highly recommend this dealership and Erin! Word word.
Always very helpful and polite! Worked diligently when my issue was difficult to diagnose! Great!
Easy to work with. Explained the costs and were very patient. Very respectful and listened to our needs.
