I had an excellent experience at Walser Buick GMC Bloomington. My salesperson Jeff found exactly the vehicle I wanted and created a friendly, low pressure atmosphere. I love my Enclave!
Bought a truck from them 5 years ago. Its been a great SUV and they have been great with the follow up service. I will be getting my next one from them too.
Our 2016 Buick Enclave was due for the 100,000 mile service, a major milestone appointment. At first, we were very satisified with the maintenance service received and the vehicle appeared to operate almost like knew. But within two weeks, the Check Engine light began to light up and then the temperature gauge stopped working. Also, remote start failed to work on one occassion. When I called to schedule a return appointment for these perceived serious conditions so soon after this milestone appointment, the earliest i could get in was four days later.
Everything done as committed. No surprises. The vehicle was ready within the expected time as promised. Also, the vehicle was provided a complimentary wash.
I traded in my 2016 Chevrolet silverado for a new 2021 GMC, Sierra 1500 . Trisha Wenzel was the Sales person I worked with. She made the whole Sales process very easy for me. She had all the paperwork completed before I entered the sales room. I worked with her for several days on the phone. We sent pictures back and forth, worked out great. non stressful experience.
Adam was very good at explaining all bells and whistles and how they operate! I was told by a co worker how exceptional the service was here at Bloomington MN which also brought us here to shop.
Very Fast Repair Response Time! More than i could have hoped for!
Posting an update in regards to our previously posted negative feedback... We had a meeting with Walser GMC VP Pete Swenson. Pete took the time to meet with us, hear us out, and empathize with our experience about the service that we received from the service department. But most importantly to us, he apologized on behalf of Walser for the situation, and without any hesitation whatsoever, offered to make it 100% right. As a Walser customer of 10 years, we are relieved and thankful that Pete took the time to meet with us personally and make things right. I would encourage anyone ...
Every good experience buying a car. Very professional, everyone was friendly and detail about the purchase was awesome. Since we were from out of town most of the work was through email and went great.
Adrian stayed late to help us get the car we wanted! He was very friendly and super helpful. I will definitely recommend my friends and family to shop for vehicles at Walser
Cassie Smith was great to work with! Looked at multiple cars and answered all my questions after each test drive. Very knowledgeable and made the entire buying process extremely easy.
Lucas did everything he said he would do. This isn't my first car, but Lucas walked through everything like it was. Extremely thorough, patient and accommodating. Even dropped the car off to my house with no questions asked. He made the process extremely easy and all the work was done without going into the dealership, except for signing papers. Thanks Lucas
I don't think I will go anywhere else for vehicles anymore. Worked with Griffen primarily and Zach as well. They were fantastic! They made the buying experience ridiculously smooth, easy and also enjoyable which is often not the case. I felt very well taken care of and I appreciated how genuine the guys were with me. Have only bought one car from them, but already love this place.
Cassie was super helpful and easy to work with. She was patient with all of my questions and concerns. She did very well at multitasking to make the transaction as smooth and painless as possible. She was very positive and upfront about everything. Will be buying from here again.
Kent H. was absolutely amazing. He went above in beyond to make sure I got something that he would put his own daughter and grandkids into and I truly felt no pressure he just an All around nice guy. I am in sales so I typically hate talking to other people on sale but he was like talking to a dr d can’t say enough good things.
Drove 4.5 hrs to pick up a preowned 2015 sierra 2500hd. Adam had everything prepared before hand and the actual sale took 15 min. He was extremely detailed on disclosing eveything on the truck prior to driving there so there were zero suprises when i arrived.
Worked with Adrian and Griffin. The team effort made this go very smooth to accommodate my time. Their response times were excellent and I ended up getting the truck I was looking for.
Team was very helpful and knowledgeable. They gave me a fair price for my trade in. They also helped me setup my new vehicle linking my phone and helping get OnStar setup. Very pleasant experience.
We had a great experience at Walser! Griffin was very easy to work with! We had many questions and he was responsive and patient! Excited about my new car!
I was pleased that they listened to me and help me pick out a truck for my needs. The buying process was better that the dealership I bought my Silverado from.
Solange is a great person to work with! She got the job done right, but also fast! I would recommend her to anyone. I enjoy the vehicle that I purchased from this location!
I am very happy that I chose to purchase my Chevy Traverse Redline from Walser in Bloomington. Adrian Melendez was my sales associate and he was very helpful, knowledgeable and even personally cleaned the vehicle before I took it home. Love the look and how my Redline drives. Thanks for your hard work and for assisting me.
Fast and friendly help. They were concerned about my concerns and resolved any issue I had. Would highly recommend to any of my friends or family.
Had such a great buying experience and customer service is outstanding! Had a few things needed/missing on the car and they were ready to help!
Went through most of the buying process over text, papers were ready when I got there! Very enjoyable experience! Highly recommend this dealership! Very professional and courteous.
Was time for a different vehicle since the one I had served me well at 210,000 miles. With the pandemic, Carter drove the vehicle to my home address and then Carter and I had a test drive. The vehicle drove well, rode well and I liked the 2018 Chevrolet Equinox. Carter did a wonderful job explaining and answering questions. I am very satisfied. Thank you Carter!
The buying experience was great. The sales staff and manager were very quick with thier response to my questions and made the buying process easy. They ran multiple loan and payment scenarios to help me make an informed decision on the best monthly payment options vs. overall cost of the financed vehicle. They brought a vehicle to my home to test drive which was very convenient. In the end, I found a vehicle that was everything I was looking for and the buying experience certainly exceeded my expectations!
Easy to work with and super flexible. Really appreciate their honestly and transparency during the buying process. I hadn’t even planned to purchase a new car, but it was a great deal and they made it make sense.
Cassie Smith was very helpful and friendly, went over every thing with me and answered all my questions. I would deal with her again. I have purchased at least four cars from Walser and always found them friendly and helpful.
Was looking to buy new but seen the 2019 almost new Acadia and rethought my choices. Salesman hooked me on the Acadia. Glad I made the decision to buy.
Salesman Steven King was outstanding. Good communication, very personable and straight forward. Zack was easy to work with too. Highly recommend Walser. This is my 5th GMC truck Only minor issue - tonneau cover installed incorrectly.
This is the third time we've purchased a vehicle from Walser and the service was excellent, again. Lucas and Adrian worked hard to make sure everything went smoothly and they respected our wishes to social distance at all times. Our Enclave is perfect. Thank you Walser.
The Sales Rep, Kent, was very knowledgeable of the vehicle I leased and had a No Pressure style, which I really appreciated. The Sales Mgr., Brian, was also very helpful in completing/answering questions in the Lease Process. After a lot of On-Line searching I felt I received a very competitive/fair deal.
Torey was great to work with again. He was very responsive to my many questions and made the process painless despite the current restrictions. As always, he's very knowledgeable about the different options I'm considering. Zach was great to work with on the trade, as always.
Cassie, Zach, and Lucas were wonderful to work with ! We love our Buick Encore, and they made the shopping experience fast and easy in these stressful times.
Excellent process!! From start to finish it was easy, and Lucas went above and beyond! I was looking for a truck that was hard to find and they searched hard for it and found it for me!
I've been back three times to walser because they have always been fair and honest with me. Their maintenance group has always been the best and have always left us satisfied. My salesperson Adam was knowledgeable about my vehicle and was able to answer all of my questions. I will not go anywhere else unless I have to move out of state.
System despite the virus was easy, simple and efficient. Torey did a good job chaperoning things within Walser, GMC, GM, etc. I had done advance homework so knew what I wanted.
My experience with Walser and my sales person Cassie was great. I found the vehicle online and she was awesome with follow up without too much pressure. We coordinated everything up front so my time at the dealership and person to person contact was kept to a minimum. Very professional. Thank you!
Griffin was very helpful with our new car purchase. He made it easy to accommodate us not having to come in for the initial stuff so we got in and out.
I was fortunate enough to work with Cassie on the purchase of my 2017 GMC Terrain. Working in sales myself, I am very critical of how other sales professionals handle themselves through the sales process. From the moment of introduction through the close of the sale, Cassie was extremely professional, courteous, and personable. There was no sense of "you need to buy this vehicle today" and when the time was right, Cassie asked for the sale. During the "wrapping everything up" phase, Cassie was extremely thorough while going through the financing and warranty terms, making sure I ...
Zach and Torey on the sales team made it a quick and easy process. I was able to get into the vehicle that met my needs and with a great deal. Thanks!
Walser was one of very few dealers that had a vehicle with all the features that I wanted and was able to deliver it ahead of schedule.
Had a great experience working with Steven King on leasing my new truck. He was very knowledgeable, friendly, and professional. Would definitely recommend the dealership and sales staff to others.
Had a great experience at Walser Buick GMC. I will recommend them to my friends and family members. Our sales man Adam Johnson was very knowledgable about the vehicle purchased.
Carter was very professional and appreciated his direct approach. It was a great experience. We would buy from Carter again. First time owning a GMC
Adrian was wonderful! He was not pushy, very helpful, accommodating, and personable. He worked around my ever changing schedule without any hesitation. He definitely made the whole experience all about me and the truck I wanted. Thank you so much, I couldn't be happier!!
My sales man Kent Heitkampt was really determined to help me find something that could work out for me , he was very patient and understanding I love how he values his customers.
Cassie is always our go to when looking for a vehicle. She knows her stuff and makes the process quick and fun! We won’t go anywhere else. Thanks for putting us in the truck of our dreams!
Had a great experience. Korey could not have been more helpful. I would definitely come back to this dealer for another purchase. The facility was clean and comfortable.
Quick and painless. Agreed to terms then wrote up a deal. Great to work with. Carter did a fantastic job and answered all my questions about the tech.
salesman was friendly and knowledgeable . He also took the time after the sale to educate me on the different option on the car. next time I am in the market for a car I will come back to this dealership.
I was assisted by Adrian Melendez and Griffin Wangen - his Sales Manager. This was a really easy buying process and it honestly could not have gone smoother. Great team to work with. Seek both of these guys out if you can!
Worked with Adrian Melendez - was very knowledgeable on the Terrain that we purchased - the team was great to work with. Explanations were thorough. There was a concern on a door - that will be taken care of. Good experience.
Alex was great sales lady, she was very informative, kind and great trough the whole process, I would definitely recommend her and the agency! I love my car
Kevin and Torry are great. Easy to work with. If your in the market look these guys up. Great service. 4th truck purchase from Walser.
Cassie is the woman that helped me and she was so great. She went above and beyond or at least she made me feel like that . This was my first time buying a car and she made me feel as comfortable as I should Be . When u walked in she was in eye sight waiting for me and already had the car pulled up to the front . She sent me a shuttle the next day to pick me up from work to pick up the car . She also did a great job helping me with insurance . I would Definitely recommend ...
The sales team was excellent and well prepared to deliver my new truck. The sales man did an excellent job of explaining all the features of my new truck. It was ready to go when I got to the dealership.
Had the opportunity to meet Adrian Melendez during my car buying experience at Walser. What a cool guy! Easy to relate to and knowledgeable about the process. He understood I knew what I wanted and was able to get me out the door in 2-hours with my new-to-me BMW!
Both sales people were friendly. Not overly knowledgeable about vehicles in general but knew were to go to get answers. Buying/financing was simple and quick, they weren’t pushy with a warranty. The fact they are a “best price” dealer and can’t work on price I didn’t like, but maybe that is true. Overall I would go back.
Buying the new truck from Walser was a pleasant experience. Most of the work was done over the phone. Adam did a great job from getting back to me quickly with answers to all of my questions to getting us the truck we wanted at a fair price. I would definitely recommend Walser Bloomington to friends and family.
Casey and Tori did an excellent job. It was professional yet personal. I believe my experience here this time around was even better than last time. Thank you for explaining everything to me. I will definitely add you to my network of referrals.
Lucas Jenson made the car buying process easy and quick. He answered all my questions. I am very happy. I have already recommended him to several people. Thank you. Suzanne Curran
This is my second new truck I’ve purchased at Walser. I’ve never had such a painless and hassle free experience buying a vehicle. I highly recommend Walser GMC
Very satisfied with the service at Bloomington Walser. Worked the deal I was looking for in very efficient time. Staff was very knowledgeable and more then willing to answer and explain any questions I had. Very pleased.
Great experience at Walser Bloomington purchasing a pre owned vehicle. Lucas our salesman was very helpful! Lucas answered all our questions, provided great customer service and no pressure to buy. This was our 2nd experience with a Walser dealership and we will be back!
My wife and I test drove at least 6 different vehicles and not once felt pressured by our salesman (Carter) to hurry up and choose or buy a vehicle. He was up front, honest, and laid out our options in way that was easy to understand and really helped us choose. In the end we purchased the vehicle that was right for us and we love it! So thank you Carter and thank you Walser for the excellent service and patients in helping us choose our new vehicle. We will definitely be return customers and recommend Walser to our friends.
Had an amazing experience buying from a high end dealership and Adrian was phenomenal all around. Great service, great hospitality, you name it 10 out of 10
Carter was nothing but super helpful. They also let me bring my dog in the facility, along with getting a stellar vehicle. Thx again Carter and Walser !!
Great sales experience with Cassie Smith. Easy to work with . Cassie answered every question. She was very professional. Adam Johnson helped us a couple days later with our rewards , so professional and both had excellent customer service. Highly recommend.
Awesome sales department and dealership! Looking forward to working with the service department. Clean facility/ state of the art and welcoming staff. Great Job Walser
Our experience at the Walser Buick in Bloomington was terrific. Lucas Jenson helped us with the purchase of a used Mazda CX-5 and made it the perfect buying experience for us. We love the car, it’s exactly what we needed.
I was introduced to the Encore on my last lease and loved it so much I had to get another one. I love this new Encore just as much. I have some upgraded features like remote start which I especially love living in Minnesota during the winter. It is really a beautiful car. Thanks Walser for getting me the best deal possible.
Great first time experience with Walser Buick GMC dealership! Very friendly and helpful stuff, especially Customer Specialist Angela Figueroa, nice building and location and huge selection of vehicles.
Buying from Walser was very easy process. Staff is very friendly and helpful. Showroom was clean and inviting. I would recommend coming to Walser for next car or truck purchase
Was unhappy to learn upon pickup of my 2018 Lease return used SUV that they only had one key. They informed me they likely charged the entity they purchased this vehicle from for the missing second key but were unwilling to make a second key or pay for it. Very unhappy with this response .
Very fast services, good customer service and very nice environment. Great car with a good price too. We are very satisfied with the good service
I went in to look at a new truck and was approached by Lucas. It was half hour before closing and he still took us out on a test drive, didn’t rush, and answered all my questions. I came back for the vehicle the next day. I like the fact that he knew what he was talking about with regards to the vehicle, warranties, financing, etc. Overall, I’d shop there again. Great job guys!
Cassie was very professional from the initial contact about the vehicle i was interested in to the final delivery. no issues, quick and easy. better than a purchase i made at another dealer earlier in the year. got to meet the service manager and discuss after sales support. excellent.
High quality sales experience, very responsive, extremely satisfied . Thorough, transparent, electronic, computer based click through finance options. No glitches, no delays, also introduced to service manager.
I bought my car over the phone and Carter and it went so well I felt confident with our conversations. When I arrived at the dealership Carter was right there to greet me. He knew the features of the car so well and explained all in a way I could understand and grasp. I am single and this was my first time buying a car and Carter was a perfect fit, no xxxxxxxxx
Car is above expectations. Process was quick and friendly. Thanks for making me feel like a queen. Carter was thorough and very helpful. Great team.
My wife and I walked in to Walser after researching our preferred vehicle online. We were greeted by Carter, who was extremely approachable, and didn’t give off that “sales guy” vibe. Carter asked a few qualifying questions to make sure he knew what we were looking for, and then took us out for a few test drives. The vehicle we wanted from a feature and price point perspective, was actually at their White Bear Lake location. Instead of sending us there to look at the vehicle, Carter offered to drive and pick it up for us that night! The ...
Purchased a new truck at Bloomington GMC and had an awesome experience. Great saleswoman, no pressure and Very knowledgeable. I will be back in a few years for another purchase.
Had a great experiance purchasing a used vehicle. Carter and Andre were awesome to work with. Would reccomend to anyone. Will look here again when in the market for a new vehicle.
Had a great experience with purchase of used vehicle. Carter Stiel was very thorough and went over everything. Would definitely recommend Walser. Time for all the paperwork took a while but I feel like that is normal. Other than that was very pleased with process and treatment during used car purchase.
I bought two cars during Thanksgiving week, Adam, Lucas and Zach are great, they are professional and efficient. Will buy from this dealer again because of them.
The overall experience was great and I’d highly recommend this dealership to anyone looking for a Buick or GMC. Cassie was especially great to work with!
Casie did a great job going the extra mile to get our new leased car delivered in a short time frame Well done. Keep up the great work
Lucas was knowledgable, helpful and accommodating at Walser GMC in Bloomington. I drove 4 vehicles and he was patient and attentive throughout the evening. He was able to answer all of my questions in a friendly and thorough manner.
Outstanding salesperson, she was very upfront, no pressure, very attentive. You have a winner with her on your team. If she work for me she'd be promoted ASAP. Very impressed! Thanks for the opportunity. Very nice facility too!!
It was a high volume time frame in the service dept. Lots of demanding customers wanting their vehicles (I was a peach though😂) and they handled a very stressful time with smiles and great attitides.
Torey did a great job in all aspects of the new car buying experience. Great price, very nice facility. I felt very comfortable and was in and out in a matter of a few hours. Excellent!!
I recently brought my Yukon in for repairs. It's never fun when you have to give up your vehicle.....it costs money. From the minute I brought my truck in the guys in service were helpful, courteous and reassuring. The repairs took a little longer than estimated, but it worked out. They kept me informed and were super helpful. I have been a customer of the Bloomington Walser GMC for 11 years, am driving my 4th GM vehicle and rarely take my Yukon anywhere else for service. Zach and Keith were spectacular. I'll head there every time.
From our initial phone call through the entire process, Zach the service manager and Cassie the sales professional exceeded our expectations of courtesy, ability to answer all questions or quickly find the exact technical answer. Cassie explained everything we needed to know during the vehicle test drive, and expedited the paperwork process accurately. Zach checked many times to make sure we got the best pricing, warranty information and other required information. We are very satisfied with the entire experience and enjoy the vehicle. Glenn and Beverly
We recently purchased a 2018 Yukon Denali from the Bloomington location. Needless to say, we had the best experience ever. We worked with Torey F. He not only had extensive knowledge of the vehicle, he was very kind and fun to work with. The experience was so impressive, comfortable and stress free that we will continue to make future purchases at Walser and with Torey. Thank you for helping us make the right choice! We LOVE our Yukon!
Zach and Adam went above and beyond. Answer questions any time of the day. Knowing that they where helping other customers. Making me feel like I was the only one. Thanks so much!!!
Great service. Sales staff very knowledgeable and worked with us to get the right vehicle. Salesman came to our home to assist with some questions. Would buy from Walser again.
The whole process was easy and painless, my sales guy Adam and the sales manager Brian were awesome to work with. Came in for the final service on my lease and left with a new purchase.
Great buying experience courtesy of both Carter Stiel and Adrian Melendez. A professional no pressure buttoned down dealership, would not hesitate to purchase from Walser again in the future or recommend to friends.
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