Customer Testimonials
Service advisors, listening to concerns and addressed issues with the vehicle. Would definitely recommend their service department
Good service. I know a few people there so know I will be treated well.
Communication could've been better Communication could've been better. I had to keep calling to get updates.
The 2024 sierra has been a problem since I bought it and your team fixes the issues and communicates well.
The 2024 sierra has been a problem since I bought it and your team fixes the issues and communicates well.
The 2024 sierra has been a problem since I bought it and your team fixes the issues and communicates well.
Dropped car off on Monday AM to fix an oil leak they noted when completing an oil change the week prior. They did not tell me to get it fixed or mention it, I heard about it on the inspection video provided and then asked to get it fixed. Seems odd... Was told they would keep the car for a day. Never received a call updating me. Never returned any phone calls I left requesting an update on the car. Kept it until Friday, afternoon. Chuck is who checked in the car on Monday, and handed the keys back on ... Read More DealerRater - Sep 28, 2026
Highly efficient communication. Convenient process. Justin was able to provide periodical updates. Car issue was successfully addressed.
Great service from start to finish! Best GM dealership in the Minneapolis xx. Paul area!!
Friendly. Knowledgeable. Accommodating. She was friendly, knowledgeable and accommodating. She identified available coupons and didn't try to sell me on products I didn't need or could do on my own.
Friendly people. Helpful. They do dood work on my car. My father was a Buick man and only drove Buicks. I also like Buicks. Also the popcorn is excellent! ??
Everything was great! Justin was amazing at customer service and responsiveness! Five stars all the way
The team was very thorough. They spent the time answering questions and they were very knowledgeable. This is the second vehicle we’ve bought there and not our last. Thomas and Austin were very helpful with the entire process, Dan was friendly and remembered me from earlier in the day. Jeff was great too! He kept us company while we waited and he had answers to whatever we asked. Thanks to all of you!
I have now purchased 2 vehicles from Walser and overall the experience was positive. This most recent purchase the salesman was great. The vehicle is great. I just have an issue with the trade in offer. I took a deal on 2 vehicles traded in. The day I picked up the new vehicle I had left the dealership with my new car and an hour later was texted that there was a mistake on my paperwork. I went back and learned there was a $17,000.00 mistake on my trade in offer. Not in my favor. A lot of apologies and a few vague ... Read More DealerRater - Sep 21, 2026
They met my expectations. I decided to purchase my leased Buick and they handled all the paperwork and financing needed to execute the transaction.
Tom Shipp and Reid Henderson were great to deal with. Overall a verg good buying experience.
My truck buying experience at Walser Wes wonderful. Herick, my salesman was courteous, knowledgeable and not at all pushy. I traveled from Montana to check out a GMC Sierra 2500 Denali. Herick picked me up from the airport and within an hour I was test driving the truck. The truck was as advertised and immaculately clean. There was no haggling over the price as all vehicles are marked with “best price.” This is indeed true evidenced by the fact that I came all the way from Montana to look at and ultimately to buy the truck. I would definitely buying from ... Read More DealerRater - Sep 20, 2026
Great and fast service, with courtesy staff. Comfortable waiting area with complimentary refreshments. Awesome experience!
Excellent customer service and communication Definitely will use them in the future Hopefully buy a car from them
I enjoyed working with this dealership and their prompt responses when I asked questions. Sales person was great!
After the horrific customer service and experience dealing with the parts department, I was thrilled with the great service for the oil change.
Easy to work with, but we spent a lot of waiting time when everything was already pretty much figured ahead of time so it would have been nice to shave off an hour of sitting around....
We like not dealing with a finance person separately from the sales person. Jet was a great salesman.
The vehicle that I purchased at this dealership is everything that I hoped it would be. I am very happy with the vehicle. However, the process to get here was painful. I spent more than 6 hours at the dealership the day of purchase and had to return to the dealership 2 additional times before my vehicle was ready to take home. After picking up my vehicle, I still needed to spend hours dealing with an OnStar issue and even today I am dealing with having my trade-in’s windshield being replaced. Overall the experience relied on me to get right vs. ... Read More DealerRater - Sep 15, 2026
Walser has been nothing but amazing to us. We had come in on an emergency. In the end, we knew we need a new vehicle. From the moment we walked into the Walser doors, it was nothing but amazing customer service. Adam Johnson went above and beyond. He ensured all our questions were answered, even the questions we thought were dumb. He was so amazing to our family during this tough time ans I will never forget Walser, Adam, and everything they did for us to get on the road safely.
Inventory; salesman attentive to desired option selection; efficient processes; extra effort to complete sale same day.
The team did a wonderful job taking care of my maintenance. My favorite part was the video recording review from the tech. Keep doing great!
Tommy, Reid and the team were attentive and enthusiastic, helpful but not pressuring my decision through the buying process. They offered multiple test drives and for multiple family members. My trade-in offer was slightly higher than other dealers as well. Awesome experience.
Worst communication. I had to go back multiple times and customer service was not priority. I understand a camera was ordered early August for one more item to fix but nobody has called to say that camera is ready for install.
great work. appreciated the effort and communication from Heather. Highly recommend this business to everyone, Thanks You
Chuck Struck was great and super easy to work with, thank you so much for your hospitality, Chuck!!:)
9/10/26
We met and ultimately purchased a new vehicle from Angela Hurley at Walser Buick in Bloomington on 9/9/26
Angela was amazing to work with from start to finish. Not only was she professional and accommodating she was kind and listened to our needs. She was very helpful in answering questions and helped us make a great choice for our new vehicle.
Angela was personable and has great communication skills. She knew the Buick product and was able to keep us informed as the entire process moved along.
If you are looking for a salesperson at Walser, I would highly recommend Angela. ... Read More Google - Sep 10, 2026
Walked into the dealership and was greeted by Adam Johnson. Adam sat me down and explained the Walser upfront pricing, then we discussed my interest in trading. The whole process went very well with no surprises. Very happy customer.
No haggling. Very fair. I’d buy here again.
I took my vehicle in for an issue that I knew would be difficult to replicate. So I just wanted the mechanics to look at it. Dealer had my vehicle for over a week. Dealer should have called to say 'we can't find anything, do you want us to keep looking or get your vehicle back?' When I called it took literally all day to tell me whether or not I could just come get it, because the technician assigned was off that day. If I had known on the Thursday it wouldn't even be worked on for 4 ... Read More DealerRater - Sep 9, 2026
Angela was great help Angela helped us look at all of the vehicles we were interested in and helped us find the right one for us
Nate was the best, very helpful and nice to work with, excellent service from him.
It's really good environment very friendly respectful and professional people!! Helping you right away they done just in time if they say 1hr 1 hr it is!!!
Great communication, always kept me aware of what was going on. Nice job! Excellent work!
Great service. Super helpful and no hassle. Sales rep kept us in the loop with next steps.
A bit of a longer appt for service but they were short technicians. Helpful in giving updates
The service department provided useful information about the options I had for the repair. It was up to me what I wanted to do. No pressure at all.
Beginning was a bit sketchy with recommendations that involved me spending $1100 for a transmission flush but they ended up getting it coveree
Took a long time for a simple oil change and checkout but other than that the service was good
My appointment was completed on time and I great communication from Morgan in the service department
From the start of the process to the end, the sales advisor was responsive and patient when I was making decisions. He stated the facts about different products and let me figure out what I wanted and we moved on.
I knew exactly what car I wanted, and by luck, this dealership had it in stock. I jumped on the opportunity, but the incredible dealership experience made it even better. From the moment we walked into the lobby, we were greeted with a warm welcome, snacks, and drinks. I traveled from out of state after speaking with Brett on the phone, and he was absolutely amazing. I requested and continued to work with him when we arrived at the lot. He is totally down-to-earth, which was a huge sigh of relief given the usual "car salesman" stereotypes. From ... Read More DealerRater - Sep 4, 2026
I've left chuck 2 messages trying to schedule a follow up appointment that we were waiting on parts for and I haven't heard from him. I also left a general message and haven't heard back from that call either. If they didn't have the special order parts I'd go somewhere else. I was going to have them put new tires on as well but thinking I will go elsewhere. Disappointed!!
The gentleman went above and beyond. Also made me feel really comfortable Made me feel welcomed
No communication . Could not get anyone to answer questions or provide information. I have had there for three weeks. Car did not respond when acceleration was needed to enter freeway. Then engine light came back on. Returned the car same day . Follow up after 2 days with a question how to proceed. Still waiting after my response.
Purchased an almost new used truck for them. Upon taken possession of the truck it was dirty and not even detailed. Went to their shop for a light dent but noticed painters tape still on the bumper and between the box and cab. So what was the true damage that won’t be disclosed. Had truck for little over a month and needs new pads and rotors because they just did a cheap pad slap. Removed the rear rotors and the dang parking brake is missing! How does a dealer sell vehicles like this and not even check to make ... Read More DealerRater - Sep 1, 2026
I had an appointment for an oil change and it still took over 2 hours
They kept me informed of everything that was going on with my vehicle. And let me know if there was any more repairs other than the ones that they were doing have to be done to the truck
Efficient and timely. Catered to every need I had and kept me in the loop for progress
I would think that it bei g a new truck, the part should have been in stock and repaired same day as my appt.
Always easy - Erin is always a joy to work with and she takes her time making sure i have what i need
Everything was good minus the service from the tech that did my mount balance and alignment of the tires they counter balance in three spots with lead tape, gouge the rims on the backside of my black rims and also my steering wheel is still clocked by 3° to the right after two times going in to get the alignment done.
The experience was good, great staff, time spent was ok, always would like it faster, but overall not bad.
Poor communication regarding repairs and didn't provide updates on the status of my vehicle. I also felt completely unvalued as a customer by his responses to my requests regarding a loaner car. He said that because my vehicle repairs weren't factory warranty I would not take priority in receiving a loaner that was covered by extended warranty. I returned to this specific location because both my prior experiences were WAY different. I had an advisor that worked hard to make sure my experience was pretty much flawless. Chuck didn't seem interested in trying to help me out ... Read More DealerRater - Aug 23, 2026
The person who helped me went above and beyond. Helped me to apply some GM points to lower my bill.
Good service, but some gaps in communication. Also, my check engine light just came back on a week after getting Car back from Walser.
The sales person was very friendly and not high pressure. He was very helpful in explaining the vehicle accessories and I felt comfortable with driving the car. I would recommend this dealership to both friends and family.
I haven't received an update in over a week with the progress on my vehicle. It's still in the shop.
The issue continues to reoccur after leaving the dealership and I have had to go back multiple times which is frustrating.
Seemed to be a pretty good transaction once I figured out what was going on! Been 6 years since I bought a new vehicle and times have changed, especially buying from out of state! Went ok after that though!
In for oil change. Answered my questions about after market toppers as well as some warranty questions I had.
Morgan always keeps me informed of the status of my vehicle. She has been fantastic, her customer service is outstanding!
My car was dented, the tires were not rotated even though the invoice said rotation was done.
He's vague in his explanations. He doesn't return my calls. Tried 3 times in last 2 days and haven't heard back from him.
Previously submitted Morgan is great!???? Morgan is awesome Nothing more to say so stop asking me!
Angela Hurley was amazing, I came in to buy one vehicle and I ended up buying two. She was so knowledgeable and great at what she does and so much fun!
Aaa+ I Have Had A Very Good Customer Service Experience At This Dealershup Dealership Everytine
Great experience Highly recommended Will come back & Tell Other People To Also Go There
Great service from Jeff and Chuck! Got my issues resolved promptly. Will be coming back
Salesperson, Solange, on recent Acadia purchase was knowledgeable, easygoing and great to work with. She was top-notch.
At one point in time I was uncertain on the repair cost and the repair but Justin was able to work things out for me and my family and he kept me updated on the progress of my vehicle being repaired that right there alone for me is good customer service!!
Normal service but they could not identify that the key fob was bad so I had to return. Then they tested it and it was bad so they replaced it. They should have tested it the first time so I did not need to return. Despite all of this Morgan was extremely helpful and professional. Hope I get her on my next visit!
They were prompt checking me in and the service area was clean. The service agent kept me informed.
I was sincerely appreciative that Walser made time to work on my car. I accidentally missed my appointment on Tuesday, (thinking my appointment was Wednesday). On Wednesday when I arrived they worked me in and I really appreciated that!
Herik at Walser Buick in Bloomington is incredibly awesome! Professional, patient, respectful and proactive…he made my truck buying experience easy and low pressure. Purchased many vehicles in the past from other dealers and hated it. I look forward to hopefully working with Herik and Walser Buick again!
Shaun was a great salesman from the start. He answered all our questions and knew the truck inside and out. We enjoyed his customer focus with us every step of the process. Very clean dealership and you were greeted right away when you came in.
Seemed good, did a good job keeping us in the loop, once the repair was approved by the extended warranty, they made the repairs very quickly!
Dealership was really nice Sales person Eric was very helpful showed me what the vehicles that i wanted ti see. he explained all information so i could understand ot
Above and beyond Charles did a great job with my warranty work. I will be back.
Always good work, ready right on time, and Justin is the best service advisor in the business. Thanks!
It was fast and they explained everything to me Everybody there was also very very nice
I’ve always wanted a GMC Sierra Denali. Even better “The Ultimate “. Thanks again to Thomas.
Poor customer service. Not welcoming. Excessive charges. Charged $160 dollars to tell me that my push to start button was broken and needed a part after I told him that when I brought the vehicle in.
As always, Walser provided great customer service, a free ride and back to wherever I wanted to go, and finished ahead of schedule. I will always take my car here. No surprises!
I’ve bought many cars through the years and I never enjoyed the process while hating the salesmen every step of the way. Not this time. Herik was awesome. Made everything easy. Respectful, caring, patient…just a great person and a pleasure to work with. Herik made buying my new truck both easy and enjoyable. Well done, Herik, and thank you!
Initially, I was somewhat skeptical about the quality of the car repair services. However, the service advisor, Justin K., proved to be exceptionally helpful. When there was a delay in obtaining parts and returning my vehicle, Justin kept me informed and ensured I was well taken care of throughout the process. Due to his attentive customer service and professional attitude, I am pleased to give them a 10-star rating for his outstanding support.
Definitely was an exceptional experience from start to finish! Go see Solange for your next vehicle purchase!!
Walser was very accommodating and communicated very well! Great service engagement and experience Wonderful customer service
They heard my complaints, analyzed the situation and fixed my car They were polite, professional and friendly when dealing with me, as well as those who were around me
It was a pleasure working with Reid and Nate. Both were extremely helpful, accommodating, and responsive throughout the process. They took the time to answer all of my questions and ensured I had the information I needed every step of the way.
Morgan is excellent at communicating status updates, answering questions and investigating matters further and reporting back. My truck is from Walser and I've always have positive experiences ever since purchasing it.
Twice I have had to return my vehicle within 24 hours for the same issue. One more time I returned in 48 hours with issues caused by what appears to be water intrusion caused by a replaced antenna that they replaced just two days before.
Good attention. Great follow thorough and knowledge of the products. They did a great job
