Customer Testimonials
Working with customer specialist Erin YU was very easy. She wad very knowledgeable and honest about everything. I would recommend her
Scheduled appointment online. Responsive to calls and questions. Purchase process quick and easy. Salesman Adam was professional and very helpful.
This dealership was outstanding in customer relations. I happened to see your ad on Facebook and I clicked on it and that's how I got started and this excellent customer specialist Erin YU was absolutely wonderful helping me out with my car purchase she was there for me weer the whole time working hard and being on top of the whole process from start to finish. She has good customer service skills and an outstanding personality and good management skills . Erin is the best sales lady I have ever experienced out of all my car purchasing in my life. ...
This was the best experience I have ever had buying a car, I worked with Jeremiah Whittlef, We came in very cautious because of previous experiences but Jeremiah was very very patient and transparent on everything, pricing carfax, and even the inspection, there was nothing left to question, and even during the sales experience, Jeremiah made it feel like it went by quickly! Jeremiah had us laughing and extremely excited about the car! I won't ever let anyone in my family buy another car from anyone else!
Everything went very smoothly. From the first communication with the dealership annd up until we left with your vehicle. We are very happy with our purchase and service!
I had a great experience at Walser Buick - Jeremiah Whittlef stuck with me until I found just what I wanted while showing me other available vehicles in the meantime- I appreciate his helpfulness and would highly recommend him to anyone looking for a new vehicle -Susan W.
Easiest transaction in the world; true professionals; I can’t believe it was that easy.
Reid Henderson was very professional and very thorough. We enjoyed the experience. He slowed the process down to make sure we understood certain items and details and didn’t rush us out the door. I appreciated that.
Jeremiah Whittlef was a pleasure to work with. We have always had great experiences with Walser, but Jeremiah made this one particularly easy from start to finish. Our 16-year-old daughter had just totaled our 2010 Toyota Camry and Walser and we were in the market for a used car to replace it. Great experience all around!
Had a great experience buying my new Acadia with Mitch! Responsive, friendly, and efficient process.
My husband and I saw Reid Henderson to look at a new Buick. We are very happy with all that Reid showed us. Reid answered all of our questions and explained how things work. We walked out with a new Buick Enclave.
We live in a rural area and wanted to further our search for a used car as needed certain “musts.” Contacted Jeremiah Whittleff at Walser Buick GMC of Bloomington. He answered my questions right away unlike some other dealerships I had been in contact with. Because I live ways from the twin cities, Jeremiah suggested meeting me for a test drive closer to my home! Sent me a video of my prospective vehicle, set up a time and day for meeting. He was very prompt, very courteous, very knowledgeable. Took the time with my questions… totally going above and beyond!! ...
I kept putting off getting a much needed new car because walking into a dealership worried me, I felt like I lacked knowledge in cars & finances but after my experience I highly recommend this dealership, Our salesman was Jeremiah W. and honestly I am thankful he was our salesman because he went above and beyond to get the right car for us. Explained in details all the cars, He was also Super patient with us, we kept asking to see cars and he would not hesitate or even question us, he fought for us. I was not able to ...
Trevor got back to me immediately, was attentive and helped schedule a test drive. He didn’t pressure us and seemed honest about the car. It just isn’t the car for us, as it is too low to the ground for our snowy environment. He also followed up with a nice note.
Jeremiah Whittlef was the most informative salesman I've meet. No pressure and honest. See this great man for a vehicle! We were a walk in and he took the time to meet our needs even though he had other engagements. We were out of town and looking to buy today. We love our Denali! Thank you Jeremiah!
Very responsive to my request. Gave me a good deal with my trade-in. My salesperson and the sales manager were very transparent on what they could or couldn’t do.
Jeremiah was awesome to work with! Gave us no pressure to buy our GMC Acadia. Have us an awesome trade in price for our Jeep! Will work with him again!
I had an excellent experience at Walser Buick GMC Bloomington. My salesperson Jeff found exactly the vehicle I wanted and created a friendly, low pressure atmosphere. I love my Enclave!
Bought a truck from them 5 years ago. Its been a great SUV and they have been great with the follow up service. I will be getting my next one from them too.
Posting an update in regards to our previously posted negative feedback... We had a meeting with Walser GMC VP Pete Swenson. Pete took the time to meet with us, hear us out, and empathize with our experience about the service that we received from the service department. But most importantly to us, he apologized on behalf of Walser for the situation, and without any hesitation whatsoever, offered to make it 100% right. As a Walser customer of 10 years, we are relieved and thankful that Pete took the time to meet with us personally and make things right. I would encourage anyone ...
I needed a new car. The one I had was on it's way to the junkyard. I kinda knew what I was looking for, but had no real idea. But with the help of Keegan Blehm I was able to find exactly what I wanted. I had such a good experience.
Very great sales person and dealer will buy from them again and refer to family and friends. Excellent service, No pressure, Followed through with what was promised. Thank you! Stephanie J.
Haylie was very helpful and patient with my experience at walser she answered all of my questions and addressed all of my concerns. Walser is the only dealership I have purchased my vehicles from and will continue to. Thanks for the outstanding customer service.
We just purchased a 2015 GMC Acadia from Hilarie Gibson, and the sales staff and finance team were excellent to deal with. We will definitely be back, and the warranty options are some of the best we've seen. Thank you again, Hilarie... you guys are great!!
I've had my Buick Enclave serviced here for 6 years. The entire staff at Walser is always very friendly and helpful.The work has always been done in a timely manner and they have never recommended an unnecessary repair.
Joe Ryan (Lead Salesman) was great but Zach Palmer was unbelievably helpful to me in buying my 2014 Terrain!! He set up my Remote start with my IPhone and he did everything!! He went above and beyond his regular duties!! I will always buy my cars from Zach !!!! I think Zach should be the Lead Salesman !! It was a good experience for me!!
We've purchased 3 new cars at Walser. Their prices are clear, including trade-in evaluation/value. The salespeople are salaried, attentive and friendly. Our new car had a very minor issue which the service department handled quickly. Our salesman followed up a day or two after we accepted the car to be sure everything was OK. We will buy from Walser again.
We've always had a great experience with Mitch Green and his staff at Walser Gmc. Service department is friendly and gets work done in a timely manner. We would purchase another vehicle from them in the future
I recently bought a pre-owned Regal from Tim and Branden and their customer service was top notch! In fact, the entire staff was great! I met the GM Mitch Greene and he runs a great ship! I'd recommend all my friends to them from now on!
My car buying experience was exceptional! The employees were friendly and did their absolute best to get me into a vehicle in my price range and one that I love. Even after I bought my car, they were willing to help me understand my options and learn how to navigate through all of them so I could operate everything correctly. I have already referred my parents and would advise anyone looking for a car to check out the Bloomington Walser Buick dealership… They were awesome!
We have purchased Buicks from Walser for, approximately, the last 40 + years. As a result, we have had repairs of all kinds done. Never have we had a bad experience! From the front office (Mitch Greene) to the Service Manager (Dave Runde), all of the employees have been "spot on"! Forest and Augustine M. Green
Everyone at Walser is great. We had a amazing experience with Matt Cardenas purchasing a car. He still answers any questions for me and is extremely helpful. I would use him again in a heat beat. It was a very refreshing experience compared to other dealerships.
To Whom it may concern, I hadn't purchased a new vehicle since 1999, my homework was complete I was ready to do battle. Much to my surprise the battle never occurred, we struck a chord first time around just like the sales man said he would (best price right up front). Every question answered in great detail, never felt pushed or hurried we were there to taken care of from the first person who greeted us at the door to the follow-up call from the salesman after the weekend. I received a fair price for my two older trade ins. ...
Walser GMC is heads above the competition. Service specialist Dave Runde always gives 110% for his customers. You are always well informed about the work being done, prices are always great! GM Certified Mechanics do it right the first time! Highly recommend this dealer, all the way around! Do yourself a favor and give them a try, you will not regret it! Bing Solomon 2011 GMC 2500 HD Duramax truck
We are so happy we chose to go to Walser for our recent vehicle purchase. Our salesman, Torey Flategraff was absolutely amazing to work with. We purchased a GMC Acadia Denali. Torey was so knowledgeable on every aspect of the vehicle. He knew the vehicle inside and out. As first time Acadia owners, we were full of questions. There isn't one question Torey couldn't answer. He was not pushy in closing the sale, he assured it was exactly the vehicle we wanted. This was our first time purchasing through Walser. Needless to say, we will recommend Walser and ...
What a great group of guys to deal with! I'm not a fan of buying a car (it's right up there with a root canal) but Tim and Rob did a great job of NOT putting any high pressure on me and finding what I wanted . When I was undecided as to which vehicle trim type I wanted, Tim told me I should get what I wanted to and he would help me find it. I had originally spoke with Rob last fall (my husband had purchased a car from him a year prior to that) and he ...
My wife and I have purchased three used vehicles from this dealership over the past several years. A Trailblazer, Mercury Marque and a Grand Caravan. It started with the Trailblazer which we had a 4 year 50,000 mile warranty we added to it at the time of purchase. Well worth it, not because the vehicle was bad but because over time (had some miles on it to begin with) expensive things can happen. But because of the stellar service experiences we have had we actually purchased an additional 4 year extended warranty when that warranty ran out. If you want to be treated ...
Matt Cardenas is awesome! He made me feel comfortable by being professional and attentive. The manager Bob Julian was extremely helpful and made sure I got the best deal on my 2013 Terrain! I am so happy with my Terrain and I am so happy I chose Walser. I feel confident that any future service (oil changes, car washes) will go well. My experience with Matt Cardenas and Walser is by far the best I have ever had!
It was a wonderful experience which is usually stressful for me. Zach Palmer was so friendly and very responsive to every question I had..He is definately a "go getter" and came across as very down to earth..I have already recommended this dealership and Zach Palmer to all of my coworkers at Fairview University..Thanks for a great experience..
I had the best time buying a car ever at Walser Buick GMC in Bloomington. I was buying a "gently owned" SUV and it was like new, so clean! The guys I dealt with, Dan, Matt and Bob were really knowledgeable about my vehicle and with all the high tech stuff I was a little intimidated until they sat me down and walked me through how everything works. I left feeling so happy about this experience, and being a young working female I wasn't sure what to expect when I went in, I was trusting other happy ...
We have a history of buying cars from Walser and have always had a good experience. Our sales person, Dan Jackson, was excellent in that he was knowledgeable, very straight forward and is an excellent sales representative. We will definitely return to Walser because of their "Walser Way" pricing because it simplifies time spent in buying a vehicle and the trust value is increased. Dan will be contacting us in the next few months about the possibility of buying a Buick Verano for my wife. We appreciate all the service we received. Dave and Elaine Lerdall
Matt Cardenas was an excellent salesperson. We reviewed vehicles online and found one specific vehicle and submitted an e-mail request to him. He immediately returned our e-mail and also contacted us via telephone. Given our distance 90 miles away and an impending snowstorm, he spoke with his supervisor and allowed us to put down a deposit on the vehicle until we could get to the dealership. He continued to stay in contact with us and had financing in place the day prior to our arrival. When we arrived, the vehicle was ready and after a test drive we were able to ...
Fantastic experience! Knowledgeable sales and service! No wonder people rave about the Walser Way! Wouldn't buy a car any other way ever again! Thanks!
Bought a new Yukon Denali from Matt C at Walser last week. Matt and the sales manager did a great job - no pressure, very thorough and transparent , and very pleasant. Highly recommended.
I had been searching for a vehicle for over a month and visited several dealers including Walser. I cam back to them for a reason. They had the best service and the best price. When they did not have the vehicle I was looking for on their lot they went out of their way to bring not one but two in my price range from another one of their stores. Dan was awesome to work with and I love their no pressure approach. More dealerships should adopt this yet they are still stuck in the dark ages where the sale ...
Overall my car buying experience was good. I would say great but I can't get over the flat no haggle pricing... don't get me wrong the prices are good but I enjoy participating in what I am going to pay for a vehicle. As for the dealer perks (car washes, gas discounts, etc…) am not from the twin cities so they are hard for me to enjoy, I was hoping they would compensate by at least making sure the car was full of gas when sold, but they only gave me half a tank 🙁 As a result ...
The salesman was very friendly and made us feel comfortable throughout the whole process. He was also very knowledgeable about all the GM products and services.
I can not say enough about the ease of our buying experience at Walser GMC in Bloomington. Torey met us outside, assisted with the buying process, and Bret popped in to ensure all was going smooth, which it was. Highest reccomendation, thanks guys.
We could not be happier with our overall experience with Walser GMC in Bloomington,MN. Previously we have visted them for service on another Yukon, and been completely impressed with the service department. However this was our first sales purchase with them. What made the experience so memorable was the staff, especially General Sales Manager Brett Juedes and Sales Executive Branden Fessler. Each gentlemen played an important role in our decision to go with Walser GMC. The customer service was above and beyond in terms of finding the particular vehicle that would fit our families lifestyle as well as locating ...
Kevin and Bob and the rest of the Walser Team just gave us outstanding service. We originally wanted a black vehicle which they found at a dealer in another state. A couple of days later we noticed a mocha steel metallic vehicle on the lot and really liked it. It was not a problem to change. We also got more for our used vehicle than we thought we would. It was just the best car buying experience ever!
This dealership was timely, professional and persistent. I dealt with Irv Berndt for over a year while I considered buying a 2011 Regal. He stayed away when I asked him to and was caourteous and informative when I needed him. When it came time to buy, he took all the time I needed to find the right car, have it ready when I needed it and stepped me thru the finances until they suited me. A great, customer-oriented experience
Nate and Troy were both great to work with; Nate had only 4 weeks on the job but was very friendly and helpful, as was Troy. I had looked at a lot of Impalas online-it wasn't the lowest-priced one out there, but I was pretty specific in what I wanted and this one fit the bill at a good price. Overall a very nice car-buying experience.
Working with Kevin Black on the purchase of a used vehicle was indeed a very pleasureable experience. Kevin was very attentive to all my questionsand needs.Kevin was also very knowledgeable in all aspects of the various vehicles I looked at. I would definitly work with Kevin in the future as the need arises. In addition I was impressed with the friendliness of the entire staff at Walser Bloomington. Thomas Kueppers
We started our search for an Acadia Denali long before we were ready to buy. Walking into Walser, Bloomington we never felt pressured and we were able to ask questions openly without fear that they would start stalking us or pressuring us to make the purchase before we were ready. After the test drive with Steve Knutson we knew we had found a dealership that works with us and not just for a sale. Steve was knowledgeable about the Acadia and the process. Braden Fessler followed up after our test drive ‘to check in’ but again – there was no pressure. ...
I disagree with the Walser 'no haggle' rule. I believe that a customer should have the ability to haggle on the sticker price after they've spent time researching the pricing/choices at other dealerships. The only reason that I still purchased from Walser is because the sales person is a personal friend.
Mr. Juedes and Mr. Berndt: Bret and Irv, Went beyond and above what anyone could possibly expect, in their courteous, solicitous, attentive manner. They anticipated my needs, before I even expressed what I wanted in an auto. They showed me several cars, then explained the various options available to me and suggested the options that would best meet my needs now and in the future. While I was their guest, they did every thing they could do to make me comfortable, offering me beverages then serving me beverages. My selection took longer then was anticipated, because of illness I experienced ...
Had a great experience. Went in just to look and I drove out with a new car. The folks at the Walser Bloomington dealership are all just wonderful, from the sales staff to the service department. They just want to make your experience positive. Great job!! Also, I love my Buick La Crosse. I drive a lot for my job. Just reached over 13,000 mile since 8/21/10. It is a perfect vehicle for my job. Love the amenities like the navigation system, heated steering wheel, iPod plug in etc. What more could I ask for!
Last year we had an excellent vehicle purchase with the Team at Walser BPG. We worked with Irv after meeting him during an earlier visit for maintenance on a different vehicle. We went in expecting a very bad deal based on our prior circumsances. Both my wife and I were pleasantly surprised. We got not only a new vehicle, but an awesome deal in the process. Everyone that worked with us went above and beyond our expectations to create a very good relationship. As painful as the car buying experience is, this transaction could not have gone any smoother.
I just closed on a 2011 LaCrosse and was very impressed with Walser and the staff I came into contact with. I would like to thank Steve Knutson, Matt Cardenas, Mitch Green, Mike Melchior, and Troy Laugen, as they made the process painless and quick. The Walser team insured I had all the rebates and discounts available and were respectful to my wife, who really was the final decision maker. They recognized and sold to her, not me. In total, I believe we spent less than 2 hours in 2 visits. They knew we had our car picked and our research complete. In ...
Tommy williams made my car buying experience very pleasant. The best price and no pressure gave him more opportunity to get to know me personally. I purchased my vehicle from him and 6 months later we purchased another vehicle from him for my wife.
I purchased a GMC Envoy from Walser Bloomington and had a wonderful experience! I had a horrible experience at Lupient Bloomington and just decided to drive over to Walser, where I was greeted by Tommy shortly after I walked in. He knew what I was looking for pulled up all the Walser inventories for me, offered to drive me to the other locations and to find my truck. Just so happened that an Envoy was en route, so I came in on New Years Eve and picked up my truck! The customer service was great, I highly recommend Walser Bloomington ...
After another dealership had refused to find the electical problem with my Terraza, Rick Mercier patiently heard all my history and problem symptoms. It took the techs two visits to find the sparadic problem, but they were able to fix it after others had failed, and pass it onto warranty even after the vehicle was beyond warranty mileage because I had history recorded for the problem from within the warranty period. Very happy with this dealership!
We have purchased 6 cars from this dealership. We continue to go back because we get great service,great pricing. This dealership has the friendliest staff all around. We trust them. Kevin was great to work with. Highly recommend this dealer and salesman.
Steve was friendly, helpful and efficient in his work and the whole process took less than a weekend. Hassle-free and competitively priced sold the deal but Steve was knowledgeable and honest throughout the buy. I never felt like I was being "sold" and I'm happy with my new Terrain. The Walser Rewards Program is an added perk. I highly recommend Walser and working with Steve Knutson.
Friendly people, quality products, good service, attention to details, explain what's being done and why, no pressure, excellent communication, personal attention.Having a nice little coffee corner with a TV and comfortable seating is a nice touch while waiting for a free oil change and a car wash.