Customer Testimonials
People were friendly and waiting area was comfortable. It was just another trip to the dealership I have used since we purchased the car.
They were able to get a part order quickly arrange a loaner car and complete the repair in one day.
Timely, detailed, and real-time updates and advice They are thorough, professional, friendly, and accommodating Indeed
Called, made an appointment, and got my air conditioner condenser replaced the next day...Just in time for Minnesota's humid summer heat!
I recently purchased a 2017 Lexus ES350 from Walser Buick GMC in Bloomington, and I couldn't be happier with the experience. Everything on their end went incredibly smoothly, and even when things were outside of their control, everyone there made us feel genuinely valued.
We were fortunate to have Angela as our salesperson, and she was an absolute pleasure from start to finish. She was incredibly patient throughout the entire process, genuinely invested in taking care of us, and never hesitated to ask for help when she didn't have an answer. She truly made the whole experience stand out!
... Read More Google - Jun 27, 2026
Shout out to Butch in service! We were traveling through Minneapolis and had check engine light come on. We stopped by and Butch went above and beyond to get us on our way. Thank you Butch!
The last two simple oil changes have taken 2 and one half hours to complete. Unacceptable. I bought a GMC truck from Lupient in xx. Louis Park and my oil change takes 30 minutes.
Like the dealership but don't care for the service department. They lack energy and are not friendly. The only one that is happens to be the young female in the area. She is always nice
Everyone did an amazing job. I would highly recommend this dealership and Erin! Word word.
Always very helpful and polite! Worked diligently when my issue was difficult to diagnose! Great!
Easy to work with. Explained the costs and were very patient. Very respectful and listened to our needs.
Car was brought in for a rattle had to order parts which took over a week to get and they got it fixed and it's working fine
Very comfortable experience with proven professional leadership and salespeople. Erin Yu was absolutely fantastic at her job and genuinely cares about the business and people she works with.
Very impressed with the work that they did. Thanks Will return for work necessary in the future. Very happy with the dealership.
Great service, great team very good Follow up after purchase, Love, my truck. The support I received from the sales team was excellent
We were told we would receive a call back 3 days ago, that has not happened
They kept me informed of what was going on with my vehicle and Chuck kicked me informed on what he was trying to get done
No communication on status after work approval. Vehicle still has a reported issue after service. New service light on after pickup.
The staff was incredibly Erin and Jeff helpful, honest, and respectful throughout the entire buying process. I highly recommend them.
I sat in the lobby with no communication for over hours. When I finally went to ask what was going on, they claimed the bolt on the oil pan was stripped. Initially the tone was as if that was my fault. I pointed out the Roseville store did my last oil change. It was clear he already knew that, but he wasn't sure if I did. He changed the tone once he realized I could connect the dots. When it was finally done, I asked a few questions about another issue and again got incomplete answers, in a tone ... Read More DealerRater - Jun 19, 2026
Was quick and efficient
I dropped off my car. They had it for two weeks. I received very little communication about the status of the vehicle. They recommended about 10 or 15 different things they shot thought I needed to do when I had only brought it in for a misfiring cylinder. I told him I would buy the parts and also had a couple questions about possibly trading in the vehicle. after that all communication stopped. I eventually had to show up at the dealership to speak with anybody. At which point I took the car and found that the back left tire was completely ... Read More DealerRater - Jun 17, 2026
Very knowledgeable about the products & options. Very helpful in explaining costs and the purchasing process.
Worst bedrug installation ever. I would never send out a job that looked like that.
Friendly knowledgeable dealership. Had the product I wanted at the price I was willing to pay. The time to complete the deal was too long. Overall good experience.
Convenient and met all my expectations for the service visit! The vehicle was washed and ready to go when I picked it up! I liked that service!
I went in looking at one vehicle and and left with exactly what I wanted instead. Not pushy or judgy on the additonal warranties/upsells if/when I declined to purchase.
Answered all questions , friendly and courteous Explained everything thoroughly and showed us around the store
Morgan innthe service Dept was excellent at keeping me upnto date on a 2 month long repair!!!
Angela Hurley, our sales rep was fantastic and the rest of the staff we encountered were all helpful and it was great experience. I highly recommend them!
Excellent customer service. I get my service done here every time and will continue to do so.
I am shocked that you don’t wash the vehicle after you service it even though you have an automatic car wash on site.
Greatest! The the best service i ever Had In My Life at a Dealership thanks
Very inattentive, poor service Didn't clean the vehicle, offered two after he already gave me the keys. Went to get my vehicle and sat in it for 6 minutes before he brought it to me.
Just purchased a new AT4 from Walser in Bloomington. I worked with Angela on the deal and she took care of us well. She was patient with me and supportive of how I worked through the decision. She communicated well and even return my texts on her day off! I was ready to purchase this truck a while ago from a different dealership, but they didn’t take care of me with the professionalism and courtesy that Angela and Walser-Bloomington did. 10/10!
Great experience at this dealership. I always enjoy working with them and they take good care of me as a customer. I especially enjoy working with Reid and he always does an incredible job! Thanks, Rick
Erin was great and helped me get my car quickly and easily. She even stayed late to make sure I could walk out with the car the same day!
Great and timely service. Gave me an update on what has to be done next (tires).
Scheduled service didn't happen at appointment time. Long wait - longer than quoted time I didn't get in at my scheduled appointment time. Service took longer than time they told me it would take.
The service department was busy and behind schedule, but they kept me informed every step of the way and took care of every need
I bought my Buick Envision from this location and it was a great experience! I was helped by Erin, and she made sure the process was very simple. She even stayed after hours to ensure I was able to take home the vehicle on the same day! Overall a great purchase, and I would recommend this location. They have great staff!
I dropped my vehicle off on a Monday. Got called on Tuesday with a Voicemail. I returned the call on Tuesday and again Friday and didnt hear anything I called the service center the following Thursday saying what was needed and a warranty ticket was being started and the service tech would call back within 2 hours. I had to call back on Friday and they said the warranty went through but part wont be available until Monday. They said they will let us know when complete. I again had to call on Tuesday to be told it was complete and ... Read More DealerRater - Jun 11, 2026
Aaron was a great sales person. Smart. Approachable. Professional. Considerate. She made the process looking at the car very easy and hospitable.
I was in need of a new truck for work after I totaled my work van. I had been looking online at trucks and had a pretty good idea of what I wanted. Walser had plenty of trucks in stock. I worked with an awesome salesperson named Angela. She was very knowledgeable on her inventory and worked very efficiently to get me out the door and back to work. She was very accommodating to my picky nature when it came to getting the in the right truck. I appreciate the walser team and would highly recommend.
Patrick Horvath took the vehicle in and then handed it over to Charlie Struck for follow up at the end. Patrick was not only rude, he was dismissive, unprofessional, and extremely difficult to work with. Charlie was fine. The complaint was for the smell of hot coolant. I asked Patrick to have the system pressure tested. The technician reported he was unable to see a leak, test drove it and couldn’t smell a leak. No leak test was done. All Patrick could do was complain about how late in the day I was there (which was the only appointment ... Read More DealerRater - Jun 8, 2026
Always a good experience my favorite saleman reid Everyone and service has gon above and away
Everything went very smoothly and I didn't feel pressured to make a quick decision. I was extremely satisfied with my experience.
They always do a good job and are friendly I am happy with their work
. I brought my truck in for air conditioning repairs. They told me nothing was wrong charged me 600$ for diagnostics fees and sent me on my way with it still not working. I then brought it back for the same problem and then was told it the compressor which still isn’t fixed and after calling the parts dept they told me the part order was cancelled . I also showed them a bolt that wasn’t replaced from the last service and they told me they would take care of it no charge. I told them there was a squeaky noise ... Read More DealerRater - Jun 4, 2026
Angela was fantastic to work with. She made my dream mom car come to light! From start to finish the process was smooth and she was so informative the whole way through. Car buying can be stressful and she made it far from that.
will never return, went to Lupient and bought new. would never recommend this dealership, ever.
Over inflated prices, double than most auto shops. Apparently lazy mechanics, at least the one who 'worked' on my car shown in video viewed by the employee who answered my call after noticing specific work was ignored yet marked as completed
AMAZING experience!! The process start to finish was seamless and everyone was very professional. I would recommend to anyone!
Pleasant people to deal with. Service was good & done in a timely fashion. No complaints
Purchased a 2023 GMC Terrain Denali over the weekend at Walser Buick GMC in Bloomington. First time purchasing from a Walser location. I live roughly 45 minutes away and it was worth the drive. My salesperson Jet was fantastic and made the experience exceptional every step of the way! Informational, no pressure and personable. I highly recommend - I will always buy from Walser from now on. Thank you!!
The communication was top-notch, very professional, friendly, kind, and a nice clean dealership I did
Morgan helped navigate through a difficult issue due to a replacement radiator being defective which delayed my repair 3 extra days into a critical period when I needed my large SUV to move my daughter home from college. She proactively found me an equivalent size Rental SUV and worked with my warranty company, the distributor of the radiator, and their dealership to negotiate partial payment for my rental. These things happen, but she was a great communicator and she worked hard to meet my needs.
Had an excellent experience purchasing my car at this dealership! Angela was incredibly helpful throughout the entire process friendly, knowledgeable, patient, and never pushy. Even when I had to reschedule she was willing to work with me almost 2 weeks after talking about the type of car I was looking for. She made everything smooth and stress-free, answered all my questions, and helped me find the perfect car for my needs. I truly appreciated her professionalism and great customer service. Highly recommend this dealership, and definitely ask for Angela if you’re looking for a great car-buying experience!
Easy to make an appt. Tech listened to my concerns and ensured all were looked at. Anything that under the warranty was covered. All issues were resolved first time.
It took 2 months to replace an engine under extended warranty. Now that I have it back, the Aor Conditioning no longer gets cold when it was perfect before bringing it in.
Had a great experience with our sales rep, Nate B. Answered all of my questions, wasn’t pushy or aggressive, and worked with us on our trade-in. Overall, a pleasant experience where I felt like a valued-customer. We were on a time crunch and I felt like Nate did a good job understanding and accommodating our timeline.
Had to go back same day as tires did not recalibrate correctly, but problem was promptly fixes
My sales person Erin was great through the process. The dealership was great and I felt I got a fair deal. My only concerns with the dealership are 1. That they put a $500 dealership add-on called “Pulse” that flashes rear center brake light that is WAY over priced. 2. I was an out of state buyer and the they tacked on an extra fee for being out of state. I complained and had to threaten to walk over these two xx charges but Erin and the Walser team agreed to waive them. I was happy in the end.
I made an appointment and arrived on time. They took my truck and it took approx 2 hrs to get it back. For repairs I will probably continue to come to your shop but I think I will be looking at one of the rapid oil change shops in the future
Sales and Management did a great job and very helpful throughout the process and after purchased as well.
Good quality work and customer service. Morgan was great. Nice wax detail on cat. A nice surprise. Nice vehicle to drive as well.
Very professional and friendly to me. Answers all questions and explained everything to me. Thanks
Good experience with what I hope will be good results. Part has been ordered so still more work to be done
Scheduled an oil change along with passenger sway bar link, key fob issues along with power brake. Walser Had my truck for a day and a half and only the oil change was performed.
Disappointing experience with multiple people throughout the process.
I was supposed to take delivery on a Friday, but it got delayed this Saturday as they damaged the paint removing the existing emblems and applying the black emblem package. They repaired it with touchup paint and had to cure overnight.
When I went to pick it up, they didn’t have my final two lease payments captured in my financing and had to readjust the paperwork and payments.
That was my second new Yukon purchased from them in the last five years and during that time, I’ve also lease a ... Read More DealerRater - May 23, 2026
They could not do the repair because they did not have the shock absorbers in stock. They had to order them, and they still haven't come in. It's been over 3 weeks now since they ordered them, and I'm still waiting.
Excellent service, great experience, very knowledgeable and helpful with the car buying experience. Would recommend and but from again!
Easy and pain free buying experience, was able to buy the vehicle quickly which is important because I'm a business owner
As a return customer, I recently leased another vehicle from my favorite dealership, Walser GMC in Bloomington. As always, I had an excellent experience from start to finish. The trio sales team (Jeff, Reid, and Tommy) were professional, knowledgeable, and kind.
My currently leased vehicle was inspected, valued, and turned in with no reservations. The entire intake process went flawlessly! Tommy helped me choose a new lease vehicle and ensured all required documents were in order prior to my arrival. Once I arrived, my new lease was waiting for me, freshly washed, waxed, and had a full tank of gas! ... Read More Google - May 19, 2026
When you bring your vehicle in for a specific issue be prepared, they will bring up other “issues” or reasons to make you spend more and will argue and go in circles with you. The only way to have the issue addressed is the polite and amazing supervisory staff.
Big thanks to both Angela and Tommy for their help in our recent vehicle purchase. Recently needed a fast answer to a question for insurance purposes and Angela responded quickly and professionally. Thank you for a positive experience.
Not up to normal quality. Usually customer service is helpful & friendly, offers/asks if ride needed when I drop off. This time it was not. I had to inquire and when service was completed, again did not ask if ride needed. Also, vehicle usually washed after service, it was not. Just overall customer service seemed to be lacking
When I first arrive I got a sense of unwelcome feeling I had to introduce myself rather than the staffing introduced themselves to me as a paying customer!
Everyone was friendly and helpful,especially Angela and Nick. And even delivering my truck when I was unable to pick it up. Also telling me to give them a call if I have any questions at all. And even though you don't bargain I got a real good price!
Erick was awesome, very knowledgeable and great personality. He knows was what talking about. Awesome
Salesperson and finance team were great! Erin's follow-up was impeccable, would highly recommend to anyone.
Simple oil change and tire rotation. Pleasant waiting room. I have always used Walser and have been satisfied.
The mechanics don't know what they're doing; they just replaced parts that weren't even needed.
Erin and Angela were truly amazing to work with. Coming home from a deployment was not easy and having these two help me find the perfect truck took a lot off my plate. The whole process was simple and quick. Highly recommend!
I had trouble with my DEF system, they fixed it quickly and I was very pleased.
I dropped the car off before 7:30 and it was finally done about 4 PM. No communication from the service manager about the long delay.
Recently purchased a new 3500 HD Denali. I worked with two salesman. Both Austin and Jet worked with me to get this vehicle brought in from another dealership and a timely matter for a quick turnaround. I am very pleased with how fast the process was and my experience with these two and Walser. I would highly recommend either Austin or Jet.
I felt Walser really did a great job taking time to assess issues regarding the recall and also did the oil change and tire rotation.
I had an amazing experience working with Angela and Erin at Walser! From start to finish, they both made the entire truck-buying process smooth, stress-free, and actually enjoyable. They were professional, friendly, knowledgeable, and genuinely cared about making sure I got exactly what I wanted.
Their communication, patience, and customer service were top-notch, and I never felt pressured at any point. They went above and beyond to make sure everything was taken care of, and I truly appreciate all the hard work they put in for me.
I absolutely love my new truck and couldn’t be happier with the ... Read More Google - May 11, 2026
My service advisor helped me and explained everything to me and kept me updated. I was worry free and was taken care of very well
Heather was incredible to work with and extremely personable throughout the entire process. Right from the start, she was upfront that the dealership does not negotiate pricing, which we actually appreciated because everything was transparent and straightforward. She was able to provide an out-the-door price with no hassle and no pressure.
She also went out of her way to keep an eye out for other vehicles we might be interested in and periodically sent updates, which really showed how much she cared about helping us find the right fit. The entire staff was friendly, professional, and genuinely great to work ... Read More Google - May 10, 2026
The service was outstanding Everyone was friendly and service was very great Thankful for great service
Had a appointment to have my oil change and they didn’t start working on my truck until a hour later so the appointment that was only to take hour to hour and half took over 2 hours
Friendly professional knowledgeable if I have a question I get a quick answer. Always available to help out.
Austin was polite and knowledgeable, and I was happy to work with him. I was a little taken aback in the fact that I bought a new truck, traded in my existing truck, that I bought from you, and had a buyer for the traded in truck, that I was refused a complementary gmc hat. This is the 6th new truck I bought from your company. I would say that is a small price to pay to keep customers. I would like to hear your thoughts on this.
Sales ppl did a great job . But after I purchased my truck Itook it to service department for accessories installment and they told me it will take a couple hours to installs some steps and a cover bed I have to ended up taking a rental car and pay for it out of my pocket . Car was not ready until next day
Service department is always fast and honest about timr Service department is always honest with time, on jobs and anything else, and make it there mission to get things done fast
The entire experience was great. Especially Angela Hurley, she went above and beyond to help me buy my truck. Angela made the whole experience enjoyable I will definitely go back there when I get another vehicle and when she didn't know something she found someone that did. She even delivered my truck to me I will definitely recommend her and the auto shop Walser Buick to others. I just had the Titanium package on my truck and I am blown away by how good it looks! I thought it looked good before this. Walser's Auto Shield team did ... Read More Google - May 5, 2026
Brought my truck in for the transmission slamming and they couldn’t figure out the issue and let me hang with no word on what’s going on and then the day I actually need to my truck (2 weeks later) they finally decided to get a transmission tech out after I had already paid how much for a rental. And then you guys charged me to basically tell me that they don’t know what’s wrong. Idk if you guys need more or better mechanics but holy crap.
