Customer Testimonials
My family has purchased several vehicles from Walser. We've always been happy and treated fairly and they stand by what they sell and service.
My service advisor was awesome. She went well and beyond what was needed and provided valuable information that I’m considering for next visit. She’s an amazing professional!
Couldn’t correct the one problem, paid $300 for diagnostics, second issue was fixed at twice the rate of any other repair shop including other dealers on the 494 strip!
Fast service and nice accomodating waiting room. I will definatley go back for any service needs in the future!
Prompt and friendly, easy to work with and the project was completed sooner than expected
The team worked hard to meet the needs of the customer. They were honest and provided good service through the process.
Good customer service. On time. Easy to book the appt online and easy to reschedule.
Great experience, easy to test drive, deal was quick to work through. They pushed the “extras” pretty hard which is where I presume they make a good portion of their margin. Sales guy was super helpful.
Great Reid H was great to work with. He took care of us and explained the extended warranty terms better than anyone had previously.
Great Reid H was great to work with. He took care of us and explained the extended warranty terms better than anyone had previously.
Adam is attentive and good listener. He is patient, but efficient. I've bought 3 cars from him & will continue to ask for him in the future or recommend him to friends & family
Fast and friendly Fast and friendly , good advice on needs, timing etc. waited for car - quick turnaround
My Walser Representative really knew his stuff. Every question we had was answered with ease.
The service there was better than where I Went before I definitely would go back there
Great quality brands, excellent service and courteous people. They will go the extra mile to ensure customer satisfaction.
Service was good. Efficient. + Nothing more to say to make up 15 words. Thank you.
Erin was great. She listened to what I wanted, didn't try to.push anything other than that on me. She was personable, knowledgeable and made my car buying experience stress-free.
Shannon communicated well and provided updates and accurate timeline and options on future work She was fantastic
Austin was very helpful getting me thru the entire process. Austin was able to answer all my questions and address all my concerns. I am very happy with the new vehicle I purchased.
Salesperson was fairly new but very knowledgeable and helpful in explaining the vehicle features and purchasing process.
I called to check if the vehicle I was interested in had the factory installed towing package, I was told it did. Then there where 2 similar vehicles and 1 had the towing package and 2 did not. I was called immediately to verify which vehicle I was interested in and the confusion was cleared up and I came in and bought the 1 with the towing capability I needed. The car was detailed and spotless, almost like a new vehicle.
It took 90 mins to get a scheduled oil change complete. The value of pre paying for oil changes is lost when you lose a good hour more than going to nearby valvoline of sort. And they never reset the oil gauge I had to call back to figure how to reset it myself.
We had oil change. All was fine there. We've had a question about the auto seat adjustment the last couple times we've been there but no one seems to be able to address the problem. Usually not time. Maybe next time.
I had a bad experience. First, they did not get to my vehicle on the scheduled day of the appointment and I had to bring it back the next day. There was no communication from them, or reason given. Then once they did get to fixing my vehicle, they called and asked for more diagnostic charges, a total of $400, due to what they thought were aftermarket mirrors being installed even though they are factory mirrors. Then they refused to do what I asked them to do.
All of the staff onsite was great to work with and love the new truck!
Me gustó mucho visitarlos fue bueno, las personas son amables, me atendieron muy bien todo el día
They are customer satisfaction driven and do their very best to get it right the first time, and until the customer is happy, they commit to providing excellence and get the job done!
Excellent. Very detailed oriented, vehicle was done when expected. Even got a complimentary car wash
They do an excellent job there like they have every time that I've gone there. I've always been happy with the service.
My experience at Walser Bloomington has always been excellent. Walser Bloomington has always provided excellent service.
Service advisor was super rude. I believe his name was Patrick. Patrick should not work with humans.
Dealership has been great - Tyler, my salesman has been very helpful in answering questions, etc. The service person I worked with was also terrific
How would you rate Brian. The gas cap ordered didn't cure obd light. I ordered one thru Amazon and it worked. I still like Walser Service Dept
I appreciate the customer service representative staying in touch with me Thursday the process. And the rides. Thank you!!
Went for an oil change. It was done very fast. Faster than I expected It to be
When asked about some damage reported on the carfax they couldn't explain what the damage was, just that it must have been something minor that their shop was able to fix before putting the car on the lot.
We didn't notice anything when inspecting the vehicle on the lot, but once we got home and could inspect in the garage light, I noticed some paint repair around the headlight and the trim wasn't aligned correctly. I pushed lightly on the trim with my index finger and the paint chipped off. I called and left 4 messages for managers ... Read More DealerRater - May 5, 2025
Accurate diagnosis and speedy service That's all I got That's all I got to say for now
Excellent communication that walked me through every step of the repair. Great service. Very Pleased
You got more words out of me then my mother got in 20 years..everyone done their job above and beyond expectation.
Waited 6 months for a Valve body replacement vs a new transmission. A remanufactured one ? finally came in & was installed. No after install comments were given, then was charged $42.00 for a complimentary ride of 14.6 miles. Service advisor never got back to me. A remanufactured valve vs a new valve? Why did the remanufactured valve fail? Why did it take 6 months? Why did I have to take my truck multiple times etc. Belzers is 5 miles from my house. Of course then the warranty deductible applies. This is not what I expected from Walser's.
Walser Buick GMC was very conveniently located and easy to work with. The buying process was smooth and went very quickly.
Reid and Dan took good care of us and made sure we knew all the controls for our new truck. Reid showed us the tonneau cover on his truck which helped us to decide on a new cover for our truck.
Reid and Dan took good care of us and made sure we knew all the controls for our new truck. Reid showed us the tonneau cover on his truck which helped us to decide on a new cover for our truck.
Nice, clean looking everywhere very nice customer service, just a good overall experience and had a tv monitor to let you know just what was going on with your car, if you were at check in our being worked on
Experience was excellent fast service and out the door in less than an hour very satisfied.
Was a great experience fast and easy. Very nice dealership was a in and out deal
It is always been a great dealership to work with, both in the service department and sales department
Great The work was done and the communication was good. The service personnel were efficient.
Walser GMC took care of my service issue. They were professional, communicated well, and provided Lyft service to and from on the day of service. Most importantly, they fixed the issue!
Nice people and an easy process. Solange was very knowledgeable about the vehicles. Very good
My husband brought my vehicle but I had some questions about the work and I called and got great support and got all my questions answered! Only question I asked my husband was why my vehicle didn't get washed when it was in for the service and I did not ask the service person....
My care was dropped off on Sunday night for a 730am oil change. I was dropped off at 10am and was told car was not in Bay and it was next. Test drove an Elevation can back and car was still not in bay. Finally left at 12 pm. Awful service communication sucked and no one knew what was going on. I will not be coming back for oil changes tire rotations or anything else if I can help it. Will not recommend anyone to go there for service.
A little more expensive than my local shop, but good service! Appreciated the Lyft rides since it was worked on for two days
So ok. Just maintenous Always friendly and helpful in answering my concerns or questions re auto care. Etc.
I needed warranty work done, Shannan took care of everything. Very satisfied. I recommended my in-laws to Walser, they bought a GMC Terrain a few days later.
Everything is great when I came in for service. Everyone is knowledgeable and professional. I was discouraged when I was handed a 'recommended' maintenance for a total of 3400 dollars. That's just crazy.
A very easy and stress free experience. Tyler was very transparent and made sure we found the right car for me, not the most expensive.
Reid did a great job keeping us updated as well as finally selecting the GMC of our choice. Our third purchase from this Walser location.
Everything was done in a timely manner. They didn't check the brake fluid and it was real low.
My vehicle went in For a running board issue, and my passenger door came back with a scratch on it, which the dealer has neglected to respond to in a timely manner. My service date was January 5 and to this date I am still waiting for Alex some manager there to respond to me as to when my scratch can be fixed.
Everything went smoothly this time so very good The wait wasn't too long and didn't get pressured into doing repairs that weren't needed
Good all the way around! Very happy with everyone! I am done with this survey
He was very thorough, professional and courteous. I would highly recommend Walser GMC. Even had a complimentary cash wash
Great service as always !! Brian took great care of me he is great to work with! Alex the service manager is great as well !
Sales process was smooth, but had some agreements up on sale about fixing some things on the truck I purchased and scheduling has been a nightmare with multiple unreturned calls and text messages.
The communication was excellant! They helped me use the insurance. Which was really needed. Thanks
The sales rep I worked with was very easy and responsive…great experience from beginning to end to end
Great service experience at Walser Buick GMC. Patrick did a great job with communication. They repaired my truck faster then expected and Kelly did an excellent job performing the repair. Thank you!
Terrible experience in service department. Would not honor an oil leak warranty claim. Timing cover leaking oil. I was told there is a difference between a “seep” and a leak. Im guessing they don’t want to fix it because it’s 20 hours of labor out of their own pocket/warranty. On top of this disaster, waited 2.5 hours in waiting area for a “rental” from a rental company when I had requested one from the dealer and was told I would get one. Upon picking up my vehicle which had no work completed on it, I was given back a ... Read More DealerRater - Apr 21, 2025
Please quit nagging me. I have already responded. Please quit nagging me. I have already responded.
Our advisor was extremely helpful, knowledgeable and understanding. He helped us work through an issue stemming from another dealership and took the time to get us what we needed.
Most everything was great the salesman Adam was excellent explained thing thought the only thing we had a issue with was the clean up was not great spent time at home cleaning the inside with a vacuum and then doing the outside
The staff at Walser were friendly and knowledgeable. Answered all my questions, before and after my purchase. Appreciated the no pressure sales approach.
Friendly, helped with possible options on vehicles. Trained and explained all the bells & whistles on new car. Explained all the extras for protections available.
The guys there were great. Got us in right away did a great job and were very professional.
Got all my issues taken care of and put them into warranty where warranted. I appreciate that. She went to bat for me.
Easy time, clear communication and willingness to help with a couple of small car issues that were out of his way to do, so much appreciated
This was our fourth new Chevrolet/GMC truck and by comparison our experience at Walser was not only better, but it was outstanding. Our salesman Tyler was polite and friendly; he quickly pulled up the new 3500 HD for a test drive, was knowledgeable about the trucks features and took time to explain the details of the infotainment system. The truck was a good fit for our needs, and we decided to purchase it. Tyler worked after the normal Walser hours to get the GMC running boars we wanted added to the purchase. We like the peace of mind that the ... Read More DealerRater - Apr 18, 2025
My consultant was very friendly and helpful. Work was done on time. Quote on work was accurate.
3 attempts to repair the same thing. Plus the visit 3 weeks ago where I called to ask if they’d be able to get me in and finish that night. The scheduler said yes they’re open until 6. When I arrived and they diagnosed the problem (new thermostat) they said they couldn’t do it tonight as their technicians leave by 3:30. I told them I was told they’d finish it by 6 when I called. The service providers says they shouldn’t have told me that. So the people who schedule appointments aren’t giving out correct info.
I recently bought a new vehicle at Walser Buick GMC Bloomington and had a truly phenomenal experience and will highly recommend them to anyone looking for a vehicle.
Service rep was great. Considerate, informative and friendly.. been three twice and had same experience both times
Service was good. No issues. Got a tire fixed. Worth a shot, would recommend using them
Everything was perfect . Very Helpful And All My Questions Are Answered . Keep Doing Good Work . Thanks All
My service experience was great. Easy to make an appointment and timely service. I appreciate the complimentary transportation while my service was completed. Thank you!
Great experience here at Walser. From the moment we arrived, we felt welcome and taken care off with great service.
Great communication great conversation very clean and neat space my salesman was great he answered all of my questions
I was working with Patrick and he did a wonderful job problem-solving and getting some technology to work that continued to be an ongoing problem
Made using my car warranty easy and simple. They even provided transportation for me to get home after dropping off my truck.
Service work and communication was very good, not excellent. There were some questions I'd ask via text where I wouldn't get immediate response. I was disappointed in only being able to receive $175 in rental car reimbursement when the vehicle was at the dealership for two weeks.
Great sales team and highly helpful - no pressure sale and enjoyed the full experience. Will be back!
While I wasn't all that pleased that the electrical shorting problem with my truck wasn't solved after 3 visits, I will say that Morgan was a wonderful service rep. She was very empathetic to my issues and lack of cooperation from my extended warranty. She bent over backwards to accommodate me with their rental and did as much as she could in sharing and/or covering that cost due to a lack of available parts.
Great experience. Until all these surveys kept coming. I ordered splash guards and they also sent multiple GM surveys.
I came in for an oil change and added a recall fix. Hours later, after being told it was almost done multiple times and just pending a car wash, the tech came out and said when he needed warm up the engine to do the recall fix, in process while running the engine at high rpms on my diesel he blew a hose and destroyed a pump. Told me not covered by warranty and they didn’t have the parts in stock. A week later after they let me rent my own replacement vehicle I got a ~$3,000 bill for my ... Read More DealerRater - Apr 10, 2025
no stress, easy to work with, fair, honest everything happened according to plan. Appointments were on time and after i dropped off my car, they arraigned an uber ride home
Just well communicated and good follow up He was focused on taking the best of me.
Wow great service department. Scheduling is easy, on time appointment kept, friendly, informative and done quickly. I felt like the service was above anything I have experienced at GMC. I have had only two Yukons and serviced at 5 different dealers due to issues while traveling but only one was major and was still able to drive home with valve springs broken.
Reid Henderson was absolutely fantastic to work with from start to finish! He was genuinely invested in making sure I was fully informed and satisfied at every turn.
Brand new vehicle needed repairs. Miscommunication between the salesman and service center delayed the repairs. When service was complete we had to correct over-charges two separate times. Overall, my experience purchasing and servicing vehicles was significantly better at other dealerships.
Extremely disappointed with this dealership. Had my “new to me” vehicle’s rust repaired (included with deal) and it was done terribly and still has rust. Was told (by one of the reps) they would probably end up cutting out the metal and clearly that was not done. Told it would take two business days but actually took a week. No biggie, but not having a car with 3 kids was not great to deal with and wish I could have been more prepared or they could have provided me a rental. Minor other things came up along the way which ... Read More DealerRater - Apr 3, 2025