Customer Testimonials
Picked car up, found new crack on windshield. Crack has been significantly growing since noticed. Reached out to service and have not heard back in 8 days.
Thomas and Reid were amazing and they made this process easy and fun. Cannot thank them enough
Great work got me in and out on time Great work got me in and out on time, would come back again for the next one
My experience with Brett and Walser Buick GNC was excellent as always as I am a returning customer to the Walser company for about the 20th time. The experience is always low pressure and we end with a fair deal for all parties. I highly recommend Walser dealerships for all of your automative needs!
They forgot to reset my tire pressure so I had to come back in to get it fixed
They were able to take care of my trucks recall without an appt the same day
Still waiting for people to call me back due to issues with new truck, I wanted to buy oil change package but no one has done that yet plus reminded about 4 people about it.
Stopped in for an unscheduled oil change and Morgan managed to get me in quickly without inconveniencing the next appointment. Very pleased with my experience!
He listened to my service anxiety regarding my disappointment with the service department at Lupient GMC. He addressed all my concerns and I comfortably waited in the customer lounge doing laptop work for only 45 mins. The other location is closer to my house, but I will continue to return to Walser GMC for all my EV Hummer service needs
They had my 2026 truck with 15kmiles on it for 30 days to try to resolve a problem. The dealer got GMC involved right away and got a TAC case started but GMC took forever to get an engineer involved. That engineer knew exactly what it was.
(Translated by Google) Excellent service, very considerate from the representative who assisted me because I don't speak English, but I felt very comfortable with the treatment. It's an excellent dealer. (Original) Excelente atención , mucha consideración por parte del ejecutivo que me atendió porque no puedo el idioma Inglés pero me senti muy a gusto por el trato , es un Excelente Dealer
Average nothing above nothing below my truck is now two years old and the experience seems to be going down
Morgan went out of her way to find a solution to my headlight issue and get it done sooner than I expected. She and the rest of the team at Walser BGMC are the best in the business!
The workers in both the sales and service department are hardworking, kind, and above all efficient!
Helpful and accommodating Reassured would throughly check tires and routine check for engine and filter and oil change applied the coupon discount
The team does an excellent job! Love the way they handle every step of the process
Diagnostic and repair fees are excessive. Communication on my visit didn't exist and nothing Hut attitude from service dept when I called in to inquire/no follow up
Outstanding fantastic service provided here my whole visit, 10/10 recommend for all gm vehicles
Thomas S. in Sales did an excellent job for me. He was knowledgeable, very professional, and friendly.
Everyone was very good and helpful thru the entire transaction. I didn't finance any thing so pretty simple deal
I didn't like not knowing what was going on , and being without my car from Tuesday-Friday. However it was a good experience over all
Great buying experience, very helpful in choosing vehicles, sales staff always very helpful. Nate was very friendly.
I really appreciate the time and service
It was a very good experience buying from Walser! They made it very easy to purchase my vehicle! The salesman (Nate) was excellent to work with!
Their leadership and management have really upped their game to give a really great customer experience. Thank you Mike and Patrick!
Mike is a true professional. He knows his job, is extremely knowledgeable and then goes above and beyond to make sure that communication and the overall process leads to a very swift, smooth and quality outcome. It's always great to know that Patrick is there too as he he has also provided superior service during other previous visits. Based on the service I've received I would always recommend this Walser location to everyone I know.
The person I spoke with was very friendly and helpful. The service was prompt and good.
Buick needs to help us underder stand the new instrument panels. A need for a complete car manual, "must". PLEASE ADVISE A/S/A/P.
Angela was the best. Very helpful and caring.
Angela did a great job helping with us our yukon, met me after hours and made sure we got everything completed in a timely manner. Great and would buy again!
A great deal of work was completed. It was too expensive. Although I mentioned it a few times, the piston for the upper tailgate was still not replaced. Now I will have to take the time to go back again!
Service just ok, didnt tell me about GM reward points still waiting for refund they said would send back
My experience was pleasant and everyone was very helpful The atmosphere around the dealership was very nice and satisfied service
Angela and the Walser team did a great job with the entire process of a recent vehicle purchase. Prompt, thorough, and clear communication with no sales pressure. Would recommend Angela and Walser team.
I just buy a canyon Denali truck I was have the best experience in the dealer I never have that attention for the sales person name solange Millán she answered all my questions help me a lot for have the vehicle what I want thanks so much . Top-notch Service rates right up there with BMW
1. No immediate responses to questions or updates. I sometimes needed to call the general service line or ask for a manager to get an update 2. Car rental was not offered and arranged (I came to the rental company and no reservation was made by your team, and had to another rental location to get my truck) 3. There was a spill on the tanks which was caused by leak which your team fixed, however your mechanics did not clean up the spill on the tanks after the fix. 4. I question why the worn part (which you replaced) was not uncovered when ... Read More DealerRater - Oct 3, 2026
Communication could have been better. Kelly ended up working on my vehicle, and he is clearly a knowledgeable professional.
Why do you keep asking me for this rating? I've already answered your text survey twice! Morgan is great, a real asset to your service team.
While I wasn't able to get everything fixed, I appreciated the transparency regarding pricing and services needed and the constant communication.
Didn’t get any responses to my emails or calls. I had reach out to the VP of MN operations before someone finally got back to me Brought my truck in for 2 small service items and had to bring it back both times to get it re-worked on.
The experience went very well. They provided me a loaner car and were very polite and professional dealing with me..
The ultimate one-stop shop! I am extremely busy working from home, and Erin made buying my Mercedes completely stress-free. She worked entirely around my schedule, provided detailed videos of the car, and got me the exact financing I needed. Being able to sign online and meet halfway for pickup was amazing. They offer everything from detailing to warranties without being pushy. Ask for Erin if you want a seamless experience!
Warranty repair of fuel injectors troubleshooting codes Upgrades of software for identifying trouble in fuel injection.
I have always had a positive experience with this dealership. They are knowledgeable and easy to do business with.
Service advisors, listening to concerns and addressed issues with the vehicle. Would definitely recommend their service department
Good service. I know a few people there so know I will be treated well.
Communication could've been better Communication could've been better. I had to keep calling to get updates.
The 2024 sierra has been a problem since I bought it and your team fixes the issues and communicates well.
The 2024 sierra has been a problem since I bought it and your team fixes the issues and communicates well.
The 2024 sierra has been a problem since I bought it and your team fixes the issues and communicates well.
Dropped car off on Monday AM to fix an oil leak they noted when completing an oil change the week prior. They did not tell me to get it fixed or mention it, I heard about it on the inspection video provided and then asked to get it fixed. Seems odd... Was told they would keep the car for a day. Never received a call updating me. Never returned any phone calls I left requesting an update on the car. Kept it until Friday, afternoon. Chuck is who checked in the car on Monday, and handed the keys back on ... Read More DealerRater - Sep 28, 2026
Highly efficient communication. Convenient process. Justin was able to provide periodical updates. Car issue was successfully addressed.
Great service from start to finish! Best GM dealership in the Minneapolis xx. Paul area!!
Friendly. Knowledgeable. Accommodating. She was friendly, knowledgeable and accommodating. She identified available coupons and didn't try to sell me on products I didn't need or could do on my own.
Friendly people. Helpful. They do dood work on my car. My father was a Buick man and only drove Buicks. I also like Buicks. Also the popcorn is excellent! ??
Everything was great! Justin was amazing at customer service and responsiveness! Five stars all the way
No response from service. Text or VM. None. Delayed twice. Unacceptable response to suspect work. Taking it elswhere to fix the suspect work. Have no faith in the work, or honesty.
The team was very thorough. They spent the time answering questions and they were very knowledgeable. This is the second vehicle we’ve bought there and not our last. Thomas and Austin were very helpful with the entire process, Dan was friendly and remembered me from earlier in the day. Jeff was great too! He kept us company while we waited and he had answers to whatever we asked. Thanks to all of you!
I have now purchased 2 vehicles from Walser and overall the experience was positive. This most recent purchase the salesman was great. The vehicle is great. I just have an issue with the trade in offer. I took a deal on 2 vehicles traded in. The day I picked up the new vehicle I had left the dealership with my new car and an hour later was texted that there was a mistake on my paperwork. I went back and learned there was a $17,000.00 mistake on my trade in offer. Not in my favor. A lot of apologies and a few vague ... Read More DealerRater - Sep 21, 2026
They met my expectations. I decided to purchase my leased Buick and they handled all the paperwork and financing needed to execute the transaction.
Tom Shipp and Reid Henderson were great to deal with. Overall a verg good buying experience.
My truck buying experience at Walser Wes wonderful. Herick, my salesman was courteous, knowledgeable and not at all pushy. I traveled from Montana to check out a GMC Sierra 2500 Denali. Herick picked me up from the airport and within an hour I was test driving the truck. The truck was as advertised and immaculately clean. There was no haggling over the price as all vehicles are marked with “best price.” This is indeed true evidenced by the fact that I came all the way from Montana to look at and ultimately to buy the truck. I would definitely buying from ... Read More DealerRater - Sep 20, 2026
Great and fast service, with courtesy staff. Comfortable waiting area with complimentary refreshments. Awesome experience!
Excellent customer service and communication Definitely will use them in the future Hopefully buy a car from them
I enjoyed working with this dealership and their prompt responses when I asked questions. Sales person was great!
After the horrific customer service and experience dealing with the parts department, I was thrilled with the great service for the oil change.
Easy to work with, but we spent a lot of waiting time when everything was already pretty much figured ahead of time so it would have been nice to shave off an hour of sitting around....
Don't bring your truck here for repairs they do not troubleshoot anything. $250. diagnostics fee. I just replaced my air filter the day before bring it in they told me to need to be replaced. I had power reduction on my truck do to error with a injector they wanted to replace my injector As well as pigtail which was around $4,000 so I asked them to see if they could replace pigtail only to see if it would fix the problem. They denied that said would not fix the issue. So i went back and picked up truck and trailered ... Read More Google - Sep 16, 2026
We like not dealing with a finance person separately from the sales person. Jet was a great salesman.
The vehicle that I purchased at this dealership is everything that I hoped it would be. I am very happy with the vehicle. However, the process to get here was painful. I spent more than 6 hours at the dealership the day of purchase and had to return to the dealership 2 additional times before my vehicle was ready to take home. After picking up my vehicle, I still needed to spend hours dealing with an OnStar issue and even today I am dealing with having my trade-in’s windshield being replaced. Overall the experience relied on me to get right vs. ... Read More DealerRater - Sep 15, 2026
Walser has been nothing but amazing to us. We had come in on an emergency. In the end, we knew we need a new vehicle. From the moment we walked into the Walser doors, it was nothing but amazing customer service. Adam Johnson went above and beyond. He ensured all our questions were answered, even the questions we thought were dumb. He was so amazing to our family during this tough time ans I will never forget Walser, Adam, and everything they did for us to get on the road safely.
Inventory; salesman attentive to desired option selection; efficient processes; extra effort to complete sale same day.
The team did a wonderful job taking care of my maintenance. My favorite part was the video recording review from the tech. Keep doing great!
Tommy, Reid and the team were attentive and enthusiastic, helpful but not pressuring my decision through the buying process. They offered multiple test drives and for multiple family members. My trade-in offer was slightly higher than other dealers as well. Awesome experience.
Worst communication. I had to go back multiple times and customer service was not priority. I understand a camera was ordered early August for one more item to fix but nobody has called to say that camera is ready for install.
great work. appreciated the effort and communication from Heather. Highly recommend this business to everyone, Thanks You
Chuck Struck was great and super easy to work with, thank you so much for your hospitality, Chuck!!:)
9/10/26
We met and ultimately purchased a new vehicle from Angela Hurley at Walser Buick in Bloomington on 9/9/26
Angela was amazing to work with from start to finish. Not only was she professional and accommodating she was kind and listened to our needs. She was very helpful in answering questions and helped us make a great choice for our new vehicle.
Angela was personable and has great communication skills. She knew the Buick product and was able to keep us informed as the entire process moved along.
If you are looking for a salesperson at Walser, I would highly recommend Angela. ... Read More Google - Sep 10, 2026
Walked into the dealership and was greeted by Adam Johnson. Adam sat me down and explained the Walser upfront pricing, then we discussed my interest in trading. The whole process went very well with no surprises. Very happy customer.
No haggling. Very fair. I’d buy here again.
I took my vehicle in for an issue that I knew would be difficult to replicate. So I just wanted the mechanics to look at it. Dealer had my vehicle for over a week. Dealer should have called to say 'we can't find anything, do you want us to keep looking or get your vehicle back?' When I called it took literally all day to tell me whether or not I could just come get it, because the technician assigned was off that day. If I had known on the Thursday it wouldn't even be worked on for 4 ... Read More DealerRater - Sep 9, 2026
Angela was great help Angela helped us look at all of the vehicles we were interested in and helped us find the right one for us
Nate was the best, very helpful and nice to work with, excellent service from him.
It's really good environment very friendly respectful and professional people!! Helping you right away they done just in time if they say 1hr 1 hr it is!!!
Great communication, always kept me aware of what was going on. Nice job! Excellent work!
Great service. Super helpful and no hassle. Sales rep kept us in the loop with next steps.
A bit of a longer appt for service but they were short technicians. Helpful in giving updates
The service department provided useful information about the options I had for the repair. It was up to me what I wanted to do. No pressure at all.
Beginning was a bit sketchy with recommendations that involved me spending $1100 for a transmission flush but they ended up getting it coveree
Took a long time for a simple oil change and checkout but other than that the service was good
My appointment was completed on time and I great communication from Morgan in the service department
From the start of the process to the end, the sales advisor was responsive and patient when I was making decisions. He stated the facts about different products and let me figure out what I wanted and we moved on.
I bought a 2018 yukon from them and the next day I checked the oil and it smelled like gas.
I had the specifically check to see if the High pressure fuel pump was leaking and they said no it was fine.
1 year later I ended up spending 19k on a new engine because you guessed it the High Pressure fuel pump was leaking which caused the Catalytic converters to fully clog and the back pressure blew out 3 cylinders ruining the engine.
I don't believe they ever even checked it.
I will never buy anything from a dealership again especially ... Read More Google - Sep 4, 2026
I knew exactly what car I wanted, and by luck, this dealership had it in stock. I jumped on the opportunity, but the incredible dealership experience made it even better. From the moment we walked into the lobby, we were greeted with a warm welcome, snacks, and drinks. I traveled from out of state after speaking with Brett on the phone, and he was absolutely amazing. I requested and continued to work with him when we arrived at the lot. He is totally down-to-earth, which was a huge sigh of relief given the usual "car salesman" stereotypes. From ... Read More DealerRater - Sep 4, 2026
I've left chuck 2 messages trying to schedule a follow up appointment that we were waiting on parts for and I haven't heard from him. I also left a general message and haven't heard back from that call either. If they didn't have the special order parts I'd go somewhere else. I was going to have them put new tires on as well but thinking I will go elsewhere. Disappointed!!
The gentleman went above and beyond. Also made me feel really comfortable Made me feel welcomed
